Monday, August 01, 2016

Comcast - after the promo rolloff

Our Comcast promo rolloff happened today. Our 1st year rate with taxes, modem rental and hidden fees was $56/month. The post-promo rate was $93. I called to see what they’d deal — not much as it turned out. I have a bit of a speed boost and a few dollars off (how much is hard to tell, because the phone quotes don’t include the hidden fees).

They reset my service after the call conclusion — too bad I had an online transaction pending :-(.

I few tips ….

  • when get voice mail prompt requesting purpose of call say: “lower my bill”
  • you want to speak to “customer retention". I think I only got as far as “customer solutions”
  • You can hit 1 instead of saying ‘yes’. Works better.
  • I think you want to have an alternative service quote in hand before calling.
  • Be ready to call more than once. The first analyst I spoke with passed me on to customer solutions and then my line went dead. Well, this is Comcast we’re talking about.

See also

2 comments:

chrismealy said...

I call to cancel my service and take whatever discount they offer. Speeds up the whole deal a lot.

Chris said...

Who still uses cable these days? With the large array of cord-cutting options, e.g. Sling TV, PS Vue, Roku box, etc. there's really no point in being a slave to the cable companies anymore.

Even the internet cable modem doesn't need to be rented anymore. Simply go out and purchase a DOCSIS 3.0 modem at BestBuy.

And the same goes for landline telephone service - with everyone having a smartphone, there's basically no point in having a landline anymore.