Process Explorer: What's sucking the life from my XP box?

My corporate XP box wanders off into the twilight zone several times a day.

Standard XP activity and performance monitoring tools like the System Monitor plug-in for Microsoft's Management Console tell me there's big time disk I/O going on, but not why. Suspects include antiviral software (which doesn't scale to modern TB drives), automated backup systems, corporate monitoring software, Windows Search, etc, etc.

An informed colleague tells me Microsoft's free Process Explorer is the key to digging deeper ...

Ever wondered which program has a particular file or directory open? Now you can find out. Process Explorer shows you information about which handles and DLLs processes have opened or loaded.

The Process Explorer display consists of two sub-windows. The top window always shows a list of the currently active processes, including the names of their owning accounts, whereas the information displayed in the bottom window depends on the mode that Process Explorer is in: if it is in handle mode you'll see the handles that the process selected in the top window has opened; if Process Explorer is in DLL mode you'll see the DLLs and memory-mapped files that the process has loaded. Process Explorer also has a powerful search capability that will quickly show you which processes have particular handles opened or DLLs loaded.

The unique capabilities of Process Explorer make it useful for tracking down DLL-version problems or handle leaks, and provide insight into the way Windows and applications work...

My Google Voice experience: mobile interface a bit raw

I've just made the transition to Google Voice. It's now bound to my personal gmail account.

Interestingly, on signup I was warned this cannot be changed. So my Google Voice number and my Gmail account are apparently inextricably linked to my Google ID [1].

A few observations

1. I had to deposit $10 via Google checkout to enable international calling.
2. All of my Google Contacts are now available in Google Voice
3. GrandDialer doesn't work any more. (Sob. I expected that, but still. Alas, it's been discontinued.)
4. Any groups you've defined in Google Contacts are now Groups in Voice and they can get custom greetings. (So what does the person who belongs to two Groups get?!)
5. Calls to Canada are 1 cent/minute (they were free in beta testing!)
6. There's a mobile web UI: www.google.com/voice/m
7. You need to spend time with the somewhat hidden Settings menu.
8. It's a very Gmail like interface and you get the usual Gmail-like app links at top.
   

The mobile web app is pretty darned crude, definitely not a custom iPhone app. You can use the mobile app to send an SMS message. When I tried the quick call feature from a secondary screen (not the primary screen) I got 404 not found!

No, I'm not kidding.

It worked from the main screen. The buttons were all very small, it's not iPhone optimized at all.

It worked however. So while I'm waiting for a Google iPhone app or a better web app I can live with this interface.

Or I could just do this "For free calls within the US and great rates on international calls, just call your own Google number and press 2 to connect. Once you get the dial tone, enter the number you would like to call. And remember to add 011 for international calls.". Really, that's probably faster.

Now I've another reason for me to reconcile my Google and iPhone/OS X contacts, something I've been mildly dreading.

[1] 113810027503326386174

Update: At least one iPhone app is on the way.

Update 3/20/09: The Google web app is really crummy -- and very slow to respond. Since I currently use Google Voice to call one number very often (parents in Montreal) I just press one button to connect to my GV number, then 2, then my parents number. I am looking forward to a better iPhone app.

Vocito - Google's GrandCentral client for OS X

Update: Never mind. It doesn't work with Google Voice.

Now that Google Voice has been announced I think I'll play with Google Vocito ...

Official Google Mac Blog: Vocito (Voe-kee-toe)*:

... For those of you who are lucky enough to be be part of the GrandCentral Beta Program, there's a new toy on the Google Mac Playground. Vocito* is a quick dialer that lets you dial your phone directly from your desktop.,,,

When Google doesn't respond - Google Reader broke the blogroll feature

Google Reader's Blogroll feature broke on March 11th. Our family newspaper shows the characteristic empty box.

Well, those things happen. That's not the problem. The problem is that there are 23 posts so far in the Google Help group, but no response of any sort from Google.

I wonder how often the Help groups get read. Even a post saying "Yeah, we know, we're working on it" would go a long way.

I'm disappointed. I thought of the Google Reader group as among Google's best.

Update 3/18/09: Turns out that the people who are supposed to monitor the help group were away at a conference -- could have been everyone really. I'm not sure if they just got back or (hah, hah) if someone read this post. Anyway, help is on the way.

Update 3/19/09: The fix only took a few hours once Google's engineers returned.

CBC Radio jazz on iTunes with Remote.app control

I recently rediscovered something I wrote about five months ago: Digital radio - Apple style. I haven't see anyone mention this since, and I even forgot about it myself, so here's a reminder.

Briefly, CBC Canada broadcasts near-CD quality digital music streams over the Internet - for free. The Jazz and Classical selections are superb.

Most people have forgotten that iTunes will subscribe to these digital radio streams. It's kind of hidden away, but it works.

Problem is, iPhone Remote.app doesn't show digital radio streams in the UI. So it seems you can't control iTunes digital radio from your iTouch/iPhone. Unless you put the stations you want in a playlist -- then they work perfectly.

Read my older post for the details.

As I write CBC Jazz is streaming from iTunes, running in the background on my old G5 iMac (fast user switching enabled) to my old AirPort Express. It's sending analog output to a compact amplifier that connects two modest living room and kitchen speakers.

It's quite lovely, I'm sorry I forgot about it.

Give it a try!

PS. Radio Heartland with Dale Connelly is now available under the Public Radio list. Well worth a listen.

Apple makes the Shuffle even lousier

The 1st generation Shuffle was brilliant. The second, not so much ...

Gordon's Tech: USB adapters for the evil 2 Gen Apple iPod Shuffle

The 2nd generation iPod shuffle uses yet another proprietary apple connector (YAPAC). Yes, another dongle on the desktop, another usb port taken, another thing to lose, another device to carry when traveling.

Sure Apple could have used a mini-B USB interface instead (the original shuffle used a full-sized USB connector, the original iPod used a standard firewire connector), but that would have been insufficiently greedy (aka unfair to Apple shareholders and stakeholders). Apple makes a zillion dollars off their ownership of the full sized iPod interface. They needed another proprietary connector for devices that are too small for the current iPod connector.

Grrrrrrr. This alone is reason enough to buy a Shuffle alternative -- if anyone would make one that played AAC encoded music...

So what does Apple do for the 3rd generation?

They keep the crummy 2nd gen cradle, but now they move the device controls to the earphones. So now the Shuffle has a de facto proprietary earphone connector.

Avoid this.

Annals of abandoned Windows desktop feed readers: Onfolio, Omea ...

Microsoft bought the superb Onfolio product a few years back, but they gave up on it in favor of the feed reader built into Outlook 2007 (miserable piece of ****) and the feed reader built into IE 7 (weak, but workable, heaven forfend don't sync it to Outlook's feed pool).

Alas, Onfolio has a .NET DLL-like conflict with Windows Live Writer (and you thought DLL-Hell was gone?). Since Onfolio is dead, and since I live by WLW (same team did Onfolio!), I again looked for a Windows feed reader I could use with our corporate sharepoint feeds.

I thought I'd give the once well regarded Omea Reader a try. It sure sounded a lot like Onfolio, and it didn't carry the baggage of Omeo Pro (which is far more than I want).

Omea Reader did a great job importing my Onfolio OPML file, including retaining the folder structure. I did run into a number of bugs and UI glitches though, so I figured I'd check on the development status.

Cough.

This is what shows up in the Feeds view (the originating web site is now gone) from March 2008:

Dear JetBrains Omea Users,

We are pleased to finally come to you with these news.

We know that many of you were waiting for this to happen for so long, and we would like to thank you for your patience.

So, after several months of thorough work on polishing the software itself and its API, we are happily ready to announce the full availability of our "Omea" line of products in their open-source incarnation.

We hope that this step will allow us to rise the development of this great product to a new level and to attract energy and talents of everybody who likes to participate in this "adventure"...

By "adventure" they probably mean "hell-ride that nearly destroyed our company". Things were happier in 2005 ...

... In the February, 2005 issue of Home Computer Magazine (www.homecomputermagazine.com/), Omea Reader was announced as their Five Star Pick for free RSS Readers. But you knew that already... isn't it nice to be proven right?...

I'll keep trying Omea, it seems more stable than Onfolio for the moment. I can't recommend a dead product to anyone else though.

I fear I'm the only one looking for a Windows feed reader, which makes me wonder if a very excellent technology isn't really going to make it this go-round ...

Update: When I do a Google search on "windows feed reader" I get exactly NO Adword advertisements. The moving finger of history has moved on.

Google's Gmail Video Chat instability - Google is listening, please post

When I recently posted to the Gmail Help group about the extreme instability of Google Video Chat over the past week (connection half-life is now < 10 minutes) I didn't expect any response.

I got one: Video Chat problems - Chats and Contacts.

... We've had a few anecdotal reports of more-frequent disconnects in the
past few days. We're looking into on our side.

When you get the "Click here to upload" prompt, are you uploading your
log? We can investigate your issue specifically if so.

If necessary, you can send more details to my Gmail address...

So it turns out Google engineers are monitoring those discussion groups. That's encouraging.

I think the way to get their attention is to

1. Look for anyone else posting on the topic.
2. Click the five star ranking on what they posted.
3. Add a new message with as much detail as possible and rename the subject to make it as clear as possible.

The key is to find a related post and star it. Unfortunately there's no dedicated forum for the Video Chat help and there are a lot of low content questions and posts. Given the instability we've seen with GVC current users are either very tolerant or rather dispirited.

So if you're a GVC user and experiencing connection or stability issues, please be sure to post in the currently applicable help forum: http://groups.google.com/group/Gmail-Help-Chats-and-Contacts-en/topics?hl=en.

Use a clear description and include the string "Video Chat" in the subject line. I'll be monitoring for posts with that heading in my feed reader and I'll star any that I find relevant. (This is the feed for the Google Alert I created to track new posts: -- couldn't get that one to work!)

Update 3/14/09: Things are better today. Google is working hard ...

iLife '09 - still no good way to share a Library between users

I updated an old post: iPhoto library sharing - the official Apple method. There's still no good way to share iPhoto Libraries between multiple machine users. The best official workaround is using a disk image, which causes backup problems (grrr, Retrospect!).

The problem is not iPhoto's. I believe it's the result of an ancient design decision in BSD Unix file sharing. It impacts all resource sharing between users, including iTunes, iMovie, etc.

I wonder if it's addressed in Snow Leopard.

I think XP/Vista may have a real advantage here ...

Google Calendar sync and daylight savings time

[Update: Move along folks, nothing to see here ...]

Last May I identified a bug in Google Calendar Sync (Outlook):

Gordon's Tech: I know what's wrong with Google Calendar sync

... Google calendar sync engineers messed up recurring events that extend across a daylight savings time transition. Google keeps the absolute time the same for entire length of the recurring event, so the local time shifts on one or the other side of the DST transition...

Today all of my work appointments are one hour late....

Update: They're fine now. I think I was looking at it cross-eyed.

Drupal reminds me of Google Page Creator

My now moldy vintage 1994 personal web site [1] was created using Microsoft FrontPage, especially FrontPage 98. That was an impressive piece of software for working with document-oriented web sites, unfortunately there's nothing like it around today. The closest thing to FrontPage today, curiously, is Microsoft's Sharepoint 2007 wiki.

FrontPage 98 still runs. In fact, I recently connected it to the XP SP2+ IIS-based personal web server. Unfortunately, it doesn't run on my current platform of OS X (save in emuliation of course).

So I've been looking for replacements, albeit sluggishly. Since even Dreamweaver seems to be a relic of another age I thought I'd look at Drupal, an open source "content management system" -- meaning a web app for authoring web pages.

It was easy to add to one of my DreamHost domains - it's a free one click install there. I had it up and running in (really) less than a minute.

Alas, even though DH claims that they'll keep it current it's already one big security update behind (so no links from here!).

Still, I was able to play with it. It reminds me of the late midly lamented Google Page Creator -- except that there's no rich text editor. In fact, the Firefox editing window I'm typing this into is far more powerful than a Drupal editing window.

I'll keep poking around, but I sure do miss FrontPage ...

[1] In one form or another I've maintained a continuous Internet presence since 1994. Holy cow.

Transferring a Google Apps eNom domain: Awkward!

[Updated from the original, it's not as bad as I first thought.]

I'm in the midst of correspondence with several eNom support people. The upshot is that I recommend against the "easy" default path of registering a domain through the Google Apps process.

Instead I recommend working with DreamHost (my most recent blurb on them, with discount code). They will provide a full service registrar function and any desire mix of Google Apps and standard web and web app services.

It all started when I registered a Google Apps domain for a specific project. I then realized I needed a true web server with the domain, rather than Google's moribund and dysfunctional "Sites" service.

No problem, I've done something this before, though this time I simply chose the DreamHost web+Google Apps option. I then changed the DNS settings at eNom and everything just worked (DNS propagation meant a full switch took about 10 hours, but there was no service discontinuity). I had the standard Google apps and my domain name now pointed to a web server.

[Update: Normally when you change DNS settings at a registrar I think you can enter either the IP address or the readable name (ex: NS1.dreamhost.com). Not so with eNom. The IP address won't work. Sheesh.]

Then it occurred to me that there was no obvious way to unlock the eNom managed domain name and request a domain transfer.

So I asked customer support.

I must say they answered quickly, but the answers were very confusing. I think after parsing them out (updated here, I had this wrong before) they can be moved after 60 days post-registration but the process is pretty manual and documentation is hard to find:

This is the best official documentation I can find ...

Unlock domain (GoDaddy and eNom) - Google Apps Help

...eNom

To unlock your domain with eNom, please contact the eNom support team to request this action. You can reach eNom.com support via email at googleclients@enom.com, or via phone at 425-974-4623. These channels are dedicated to Google Apps administrators who registered a domain with eNom during the signup process...

Messy. I think I'll gradually consolidate my eNom domains with DreamHost. (To be clear, I don't speculate in domains -- I use 'em all!)

Update 3/8/09:

eNom does have a process for transferring domains, but it's not publicly documented.

The following is translated from what I was sent by eNom customer service. They're very responsive but I'm pretty sure they aren't native English speakers. If you email keep things very short and simple. I think the phone number option is preferable.

... in order to transfer the domain, it needs to be 60 days after registration...

... This isn't an eNom-specific rule - this is a rule for all registrars set by ICANN.

If a domain name has been registered for more than 60 days, email with a request. Include the domain access password for verification. (This isn't your Google pw -- NEVER give that out.)

The domain access password business can be tricky.

Remember that in the Google Apps domain admin page there's an "advanced DNS settings" link that will display your eNom domain access password (and a link to the eNom admin page, but that's not relevant here.)

If you haven't changed the eNom domain access password Google generated you just need to include this password in your email.

If you've changed the original pw using the eNom admin page and haven't lost your new password, that's the one you put in the email (frankly I suggest phoning instead).

If you've lost your revised pw here's where you're reminded how critical it is to retain control of your email accounts (read this as a reminder!)

simply put in your domain name at the access login screen and then click on the "forgot password" link and it will be emailed to you at the address on file with Google for your domain name.

Yikes. You really don't want to lose control of your Gmail account.

Once you've submitted the unlock request, in a day or so your domain will be unlocked. At that point you can initiate a domain transfer request from DreamHost (or any other registrar).

I don't know what happens next, but I suspect eNom sends you an email when they get the domain transfer request and you have to validate that. Either that or the domain transfer. Or something. I think I'll do this sometime in the next few weeks, so wait for the next update ...

Why you want XP, not Vista, for use with an OS X VM

Great series of tests by MacTech, excerpted by Apple Insider:

AppleInsider | Shootout: Parallels outperforms VMware Fusion in many tests

... 3D and HD Graphics Tests

XP: Smoothly played both 720p and 1080p videos in both environments.
Vista: Couldn't play 720p at all in Parallels. VMware Fusion stuttered on every machine except the Mac Pro. Given 720p results, MacTech didn't bother trying 1080p...

Yikes! Rules out Vista for me. You really want XP inside these VMs.

Parallels was significantly (20% range) faster than Fusion, but for me speed is less critical than reliability and stability. They didn't seem to test that.

Streaming video over the net - Quicktime, Ustream.tv and Watershed

We've been making extensive use of Google Video Chat for corporate communications (and with my aged mother, but that's a future post), but it's strictly point-to-point.

We need to share a video stream (audio not needed) from site meetings to remote users. This is remarkably hard to do.

You might not think this is a challenge. You might recall a 1990s fad of using a desktop webcam to share daily tedium -- or webcams that broadcast traffic. Or you might think of a large industry that specializes in "recreational" webcam use (an industry that just about killed the quality desktop webcam).

Alas, it would be most unwise, not to mention unsavory, to use those recreational services for corporate video broadcast. Besides, we actually want image clarity.

I haven't been able to find many options other than the high end professional services.

The one thing I've come across is the combination of Apple's recently resurrected QuickTime Broadcaster for OS X (compresses video input) and Apple's somewhat quiescent QuickTime streaming server.

Apple's free QuickTime Broadcaster for OS X (FAQ) will support firewire video capture, such as from a Canon Camcorder as well as iSight input. It can only output to a single destination however, such as a (Windows/Mac) QuickTime Player or (more importantly) OS X Streaming Server. (Yes, the name is misleading. Also the documentation is obsolete, iSight no longer exists but it now works with any 10.5 video source).

In theory it works with both Intel and PPC machines, but my G5 iMac couldn't compress the high quality video output of my Logitech Vision Pro webcam fast enough.

To do real broadcasting you're supposed to stream the output to a QuickTime streaming server (part of OS X Server, $400) or a multicast network. (This discussion is useful).

It turns out that DreamHost, a well regarded web hosting service, provides the open source version of QuickTime streaming server -- the Darwin QuickTime Streaming Server. Live streaming (broadcast a meeting) is not officially supported, but it works. The configuration looks like this ...

• Local OS X laptop provides live feed (OS X Broadcaster) to Darwin Streaming Server
• Darwin Streaming Server provides on demand stream
• Users access stream from a specially configured web page that embeds QuickTime call.

I've played with this configuration briefly, but there's very little material on the web about it. That makes me wonder if there's any way to make it really work (Apple is very quiet, for example). However I found IAMedia really had used DreamHost's streaming video. They've prepared a nice tutorial of how to make it all work, including how to embed the stream in a webpage.

Problem is, they've run into quality of service issues with DreamHost. So they've recently switched to ustream.tv -- a ad-funded startup specializing in personal broadcasting.

Alas, ustream.tv isn't very corporate, though it's not as off-base as the "recreational" services of old.

Happily, ustream.tv sells a private label service called "Watershed".

... Watershed is Ustream's self-serve platform for live, interactive video. Flexible for everyone, Watershed offers plug-and-play as well as robust API integration solutions. Organizations both small and large can customize Watershed to meet their specific needs and build global communities around shared live experiences....

Watershed charges $1 an hour/user for pay-as-you-go pricing.

That's about right for my corporation ...

Update: Watershed isn't super trivial to setup, but by the standards of video streaming it's very simple. I created the two web pages (broadcast and viewer) on one of my servers and stuck the embedded code in. Worked pretty well. Cost for our use would be about $50 to $100 monthly, so it looks like something I can justify.

So I was wondering, where the heck was Watershed all the time I've been looking for an affordable corporate video broadcast solution?! Turns out they launched 2 weeks ago. They're probably not even advertising yet.

Update 3/6/09: A few cautionary notes on Watershed

• I don't see an automated way to discontinue an account. I do like to see that.
• They don't provide any information on which credit card you're billing billed against
• The "Support" link doesn't have any link to contact support (there is a separate contact link)
• When I tried it this morning it was broken.

Update 3/24/09: After my initial testing I was never able to get it to work. Tech support was responsive, but it didn't clear up the trouble I was having. I decided to step back and wait until there are more players in this market. Then I discovered there was no way to remove my account information...

The sorry state of OS X device drivers

I've written before about the lousy quality of OS X scanner drivers. Today Scott Gruby, a vendor of OS X software, provides some details on miserable Epson drivers and makes a limited recommendation:

Scott Gruby’s Blog -- Accepting responsibility for bugs

... The only scanners I recommend are the Fujitsu ScanSnap and the Pentax DSMobile 600. The ScanSnap series don’t use TWAIN drivers so they can’t blow up ReceiptWallet and the Pentax DSMobile has incredibily well put together drivers. My guess is that they didn’t start from legacy code....

Things are so ugly out there I think Apple needs to start certifying device drivers. Vendors would then be incented to invest in drivers that earn certification and the right to advertise compliance.