iPhone app bypasses phone trees

via a Jacob Reider share:

Direct Line Saves iPhone Users From Automated Call Hell

... Add this to your list of must have iPhone applications. Direct Line (iTunes link) is a service that helps you automatically navigate phone trees to get right to an operator (exactly what companies don’t want you to do).

Install the application, browse of search the included companies, and select the one you want. Direct Line then calls the number and preselects the appropriate choices to get you to an actual person...

Costs $1. I'll try it. Jacob also links to Fonolo, a web site that does even more.

I don't mind smart, fast, well structured phone trees. It's just that they're quite rare...