Saturday, March 24, 2018

"This item was not added to your iCloud Music Library because an error occurred"

This is why Apple Stores are overloaded. I have 254 items like this. No explanation, no hints on fixing it.

Screen Shot 2018 03 24 at 11 27 16 AM

Low quality is expensive.

PS. In this particular case it looks like iTunes and iPhone supported .mp4 audio, but iCloud does not. Long ago I ripped these and the software did .mp4.

I found the on drive files and used quicktime player to export as .m4a — a lossless transform that strips out the some of the .mp4 wrapper. Then I deleted originals in iTunes and added these back in.

Saturday, March 17, 2018

iPhone aggravation: apps don't appear in Settings:Cellular until they actually use cellular data

Apple could have displayed all iPhone apps in settings:cellular whether or not the app uses any data. Then we could disable cellular data access without having to first use data.

They didn’t. Apps only show up there after they use cellular data.

This is really annoying when trying to stay under the data cap of #2’s $40/year mobile plan. It also confuses the heck out of customers.

I don’t think this will get fixed those. Apple’s technical debt fix list is deeper than Valles Marineris.

Apple has a new problem with DRM and device management

Today one of the family iPhones died. I went to remove it from our quota of devices (you can have a maximum of 10 devices associated with a family account) in iTunes Mange Devices.

I couldn’t. 

There’s a 90 day time limit to change associations, which I don’t recall being enforced for removal, but here you go…

Screen Shot 2018 03 17 at 4 46 09 PM

Except it’s not 90 days, because the grayed out non-removable devices were associated as long ago as May 2016.

Things are broken in two ways.

1. What does Apple want us to do with a wiped or lost or broken device?

2. The items I can’t remove are years old.

PS. Yeah, I hate Apple too. But really, everybody does.

Update: I reviewed Apple’s support document. If you have a working device you can remove the device from the DRM control list — but only through one very obscure screen. Logging out of iTunes doesn’t do it. Otherwise device removal requires iTunes, which, for me yesterday, showed this error.

Today I rechecked, and all the devices with “1 day remaining” are still “1 day remaining”. It’s broken.

Once this type of blunder would have been a bit of a deal, but now we’re so numbed by Apple’s quality collapse even I can’t put much energy into it. All the money in the world can’t replace culture, and Apple’s culture is broken.

Update: Added to Apple Discussions, asked @AppleSupport on Twitter.

Update 3/23/2018. On my second Apple Support call the “Senior Advisor” and I found a fix. We think iTunes, or the database it accesses, is broken/deprecated. From my Apple Discussion post:

We have a fix. On my second try with Support I called iCloud support and was escalated to the "Senior Advisor" level. Andrew and I worked the problem and found that you now need to work with https://appleid.apple.com/account/manage. There's now a section called Devices that lists devices signed into. In my case it listed all 10 devices that use the same iTunes Apple ID, so by "signed in" it means "signed in with Apple ID for iTunes/DRM".

Click on device and you get a remove option.  If the device is in use and signed in then it may reappear. You can restore a device that you have removed by signing out of the iTunes Apple ID, then signing back in again.

The iTunes Manage Devices (Account:View My Account:iTunes in the Cloud:Manage Devices) screen did not update after doing this, it still showed the device I removed. I think it’s mostly broken. (Mostly, because I was able from there to sign my iPhone 8 out of iTunes and that reenabled the Remove button, albeit with the broken ‘1 day remaining’ screen, and after signing it back in the Remove button is still active.)

PS. It’s not clear if Apple is still using the 90 day limit for switching Apple IDs. It doesn’t show up in the new iCloud UI.

PPS. Maybe iTunes in the Cloud is using a different database than iCloud to manage DRM, and that the two databases are supposed to synchronize. The iTunes database may be on the way out, so it didn’t get updated when it needed to be…

Sunday, March 11, 2018

You can drag and drop some links into a Google Doc and create a hyperlink text

This is one heck of a time saver. Didn’t realize Google Docs allowed this.

Error in Dreamhost WordPress one-click installs - missing code in .htaccess causes 404 errors

I’m far from a WordPress expert. I’m not even a WordPress fan — it’s too complex and powerful for what I do. That complexity means it is also very vulnerable to attack.

So take what I write here with some doubt.

As best I can tell the default Dreamhost One-Click installation of WordPress has an error. At least it did for me. My hpmtb.org site was giving 404 errors. I installed the Redirection plugin and it wasn’t doing anything.

A blog post had a fix that worked for me. I used Transmit for macOS to open the install folders .htaccess file and added this code:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

The 404 error is gone now and I suspect the Redirection plugin will work if I need it. I have a hunch that using “pretty permalinks” (not the default of “id=“) might also fix this file — based on some documentation here

WordPress uses this file to manipulate how Apache serves files from its root directory, and subdirectories thereof. Most notably, WP modifies this file to be able to handle pretty permalinks.

This page may be used to restore a corrupted .htaccess file (e.g. a misbehaving plugin).

Did I mention that WordPress is too complicated?