Sync Hell: MobileMe contact sync bug - does Apple care?

Every few weeks, I run across an Apple bug so egregious that I can only conclude nobody there cares.

The MobileMe contact sync bug is one of those. As best I can tell only the first, last and perhaps company strings are used to match contacts when synchronizing. So if a contact has only an email address, then the match is on an empty string (null key). This produces many-to-many combinatorials, email addresses that grow with each sync until every empty name contact has every other empty name email.

This is an incompetent design. The responsible engineer and product managers should hand their head in shame.

iTunes 9.2 app update bug: The information on this page is outdated

There are a lot of suggested fixes on this page, but only one of them is good ...

Apple - Support - Discussions - Application update all Information ...

Does anyone know of a solution for the 'The information on this page is outdated. Click OK to refresh the page. If you have available updates after refreshing, click Download All Free Updates' message?

I open iTunes the go to the app store and click Download All Free Updates. It always gives me the message that the page is outdated, I have to click OK then it refreshes the page with the exact same app updates and I have to click Download All Free Updates again for it to continue.

This happens every time I have new app updates whether I launch iTunes or every time the iMac goes to sleep and I open iTunes when it was already running.

"Rangeshooter" had the simplest, safest tip. It worked for me. Quit iTunes, restart, try again to install. He suggests its related to iTunes running when a machine goes to sleep.

Other tips involved reinstalling iTunes, deleting apps, etc. They were much more invasive.

I've seen this error message in the past related to an old app, and deleting and reinstalling that app did the trick. This time it looks like a different problem.

Now we see how long it takes Apple to fix this. I've seen some of their bugs last for years.

Update 7/14/10: From Josh Bancroft via Comments, another fix:

After you get the "this page is outdated" error, click on your email address in the upper right corner, to access your iTunes account. It will prompt you for your password. Once you're on your account page, click Done, and you should be back at the "My App Updates" page. Now, updating all of your apps should work.

Thanks! This makes the bug sound like a DRM issue.

Update 7/25/10: Fixed in an iTunes update.

Retrospect Professional 8 backup of VMware VM corrupt on restore

I've been using Retrospect Professional 8 to backup a Windows 7 machine. That machine has VMware VM running.

There have been no backup errors.

Recently I had to do a restore of the VM. All seemed fine. The size was right. When I ran it, however, the VM was corrupt.

The VM is made up of many large files. I think Retrospect backed some up at different times, depending on metadata changes, file locked, etc. Normally that would be fine, but they all had to be the same version for the VM to work.

Fortunately I had a completely separate manual all-at-once backup done when VMWare was turned off. It was a few days old, but we didn't lose anything significant. Sometimes paranoia is a good strategy.

A cautionary tale! Virtual machine backup is tricky.

Curious OS X bug with audio CDs - missing track names on most machines

I have a CD-R containing music that, when inserted in a 10.5.8 machine shows track names. When I insert the same CD in a 10.6 and a different 10.5.8 machine I don't see the track names.

The machine that shows the track names is running iTunes 9.1 and is very old. The machines that don't show them are running 9.2.

It's 100% repeatable. I think it's either a bug with the new iTunes or something to do with old hardware.

Very strange.

Grandma's iPad stand

I wanted a stand so Grandma's iPad could show family photos while it charges.

I picked up the plastic frame shown here for $6 from a local hardware store. The iPad is in the $25 Griffin case (yes, it blocks the rotation lock, the power switch is beneath a tab so I just push on the tab) folded back on itself. The power cord plugs into the right side.



It works well. It's easy to add and remove the iPad without removing the case.

Accessible iPad - the best apps are web apps

I'm getting to the end of configuring Grandma's iPad, but I'll call out one finding early.

For someone with low vision, Safari is the killer app. It has full screen reader support, and you can expand many (but not all) web pages with a pinch expand (spread apart).

This isn't true of all standalone apps.  For example, the pretty but limited NYT Editors' Choice for iPad doesn't seem to work with the screen reader and you can't change the small font. The NYT web site though, is a pleasure to navigate using Safari.

Alas, not all web sites are Safari zoom friendly. The iPad optimized Gmail site can't be zoomed, so it ends up being relatively inaccessible.

As I configure her device I'm adding several web sites that are pinch-zoom friendly. Ironically, these have to be generic sites. iPad optimized sites are much less low vision friendly.

iPhone OS Calendar deletes Exchange server recurring appointments if you delete an instance

Mind blowing bug that's been around since 2008 ... Apple's Potemkin iOS exchange support - the problem with being a peripheral customer.