How to reset a passcode locked iPhone

After I got home with my stolen iPhone I found I couldn't reset it. iTunes told me I had to enter the passcode. What could I do?

Cough. Ok, seriously. For the 2nd time our good friend C. has given one of our kids her ex-iPhone [1]. C. is a wonderful person, but she has been heck on iPhones. This one has a broken screen, I'll attempt a FixIt repair after I've tested the phone. I didn't want to bug C. for her passcode (after all, it could be her bank PIN too), but Apple documents a procedure for initiating recovery mode on a device that won't mount in iTunes: iPhone and iPod touch: Unable to update or restore.

Be sure to hold the home button as you connect the cable. If you do it correctly the recover dialog appears quickly.

[1] When both her brothers had iPhones, it was clear my daughter's wrath was building. That is not something any sane human would choose to face. Getting this one for free was a lifesaver.

What can you redownload from Apple's iTunes store?

You only get one download of songs, videos (includes movies), iPod games and albums ...

iTunes Store: Purchased songs, videos, iPod Games, and albums can be downloaded only once: "When you buy a song, video, iPod Game, or album from the iTunes Store, you are entitled to download it only once...."

On the other hand, iOS apps can be redownloaded as long as they are still sold [1] ...

How to redownload purchased apps from the App Store

Click the Buy button. ... You will then see a dialog similar to one below. Click OK to continue with the download.

The rules variation is a bit confusing. There have been reports, by the way, of Apple allowing redownloading of lost music under some circumstances. Those reports, however, reference a form that no longer exists.  I suspect Apple has discontinued that service.

At 1-2 GB each movies can add up fast. If Apple were to allow redownloads we could delete movies we don't often watch, and retrieve them from Apple. Of course this may not be Apple's decision to make, I suspect the rights holders are the issue.

This policy is one reason I prefer DVDs to iTunes purchases, though I fear the days of the DVD are numbered.

[1] It's not easy to find a record of all purchased apps, but if you keep the invoice emails Apple sends Spotlight will help.

 

 

Rogue Twitter/Google feedburner connection - a casualty of the Great Google Identity Integration Initiative

My Google Reader Share Twitter (re)stream is being updated -- but the posts are coming from a rogue Feedburner bot. None of my Google Identities have control of this feed burn. I think I've run into a bug related to the (covert) Great Google Identity Integration Initiative (GGIII) of 2011.

What, you may wonder, is the Great Google Identity Integration Initiative of 2011? Why do I say it's covert  (covert)? I'll provide some background before I give my take on this alleged bug.

The GGIII is covert, first of all, because Google hasn't named it, much less documented what's going on. Three Google articles provide some limited context (emphases mine) ...

More Google applications - Google Apps Help

After your Google Apps accounts are converted, your users will have access to most Google products. Previously, many Google products -- such as Blogger, Reader, and Picasa Web Albums [jg: and Feedburner] -- were available only in personal (consumer) Google Accounts...

Get ready to transition - Google Apps Help

... If any of your users have a conflicting account, they will be required to rename their conflicting accounts the next time they sign in to their personal Google Account...

... Any Picasa Web Album, Profile, or Wave usernames cannot be moved from an existing account to your Google Apps account

If your users used Picasa Web Albums with personal Google Accounts, they will not be able to reuse their old Picasa Web Album display usernames. They will have to sign up for new display usernames....

Known Issues - Google Apps Help

Reading between the lines there are two aspects to GGII ...

1. Unification of usernames across Google properties where username is an email address. (example - jgordon@kateva.org). So if this username is used for both a Google Apps account and a traditional Google Account then the two accounts will be unified.
2. Tie all Google services to a Google Profile. This was recently mandated for all Picasa web album users, even paying customers. Not all customers were happy about this.

Phew. So, if you're still with me, this is what I think happened to a feedburner bot associated with jgordon@kateva.org. That "identity" used to be split between a Google Apps domain (email, etc) and a true Google Account (blogging, feedburner). When I (carefully [1]) activated "More Google applications" for my Google Apps domain kateva.org Google merged two distinct identities that shared a single "name"

• jgordon@kateva.org - Google Apps kateva.org
• jgordon@kateva.org - Google Account

My guess is there's a bug with this process when a user has a Feedburner bot linked to a Twitter account using the Feedburner "socialize" feature. I think I have two feedburner services associated with jgordon@kateva.org, but one of them is unreachable.

I doubt there's anything I can do, I just have to wait for Google to fix this. In the meantime I've posted questions with somewhat different angles on two forums ...

• How can I identify the feedburner source of a Google/Twitter integration connection? - Google Groups
• Feedburner configuration no longer accessible - Google Apps Help

See also:

• Gordon's Tech: Tweeting Google Reader Shares and Notes via feedburner
• Gordon's Tech: Twitter feed for my Google Shared Items

-- fn --
[1] I expected problems. Since this is going to be mandatory in the next few months, including for our family domain where we have similar distributed identity issues, I chose to make kateva.org a test case. I expected bugs like this.

Update 1/2/2011: The problem stopped. I suspect it was related to another Google identity of mine, and so this is probably not a Google bug ... (see below)

Update 1/3/2011: Mary, in comments, points out that this article has more details. It in turn references an article on "conflicting accounts" that tells us

Account merge and data move options : Basics and getting started - Accounts Help

Unfortunately, it is not possible to combine two accounts or to merge data.

Except that Google also tells us ....

Moving product data : Managing and using Google products - Accounts Help

... In most cases, it's not possible to move products from one Google Account to another ... This may change over time, so check back here for updates...

Right. Clearly, this is a flaming mess.

So what happened was that the feedburner configuration in my google (jgordon@kateva.org) account was vaporized when the transfer process destroyed that account's data, but it took a while for the bot to die. Hence the duplicates.

This transition should be avoided as long as possible. If you do make the merge I suggest:

1. Give the old account a new email address (you'll have to dig one up somewhere).
2. Delete the old account after you've gotten all your data out of it and after you've ensured that any associated blogs have an admin user with the new identity.

Farewell to Nisus Writer Pro?

Fleeing Microsoft Word, and wary of proprietary file formats, I started using Nisus Writer Express in 2005. Years later I switched to Nisus Writer Pro. It's improved along the way, but import/export remains a real problem. Today I tried using NWP to do a yearly solstice letter. It did a nice job formatting the letter, it even let me create hyperlinks.

When I went to export as HTML however, all I got was text. The images were attached in a subfolder, but not referenced in the HTML. PDF export gave me the images, but no hyperlinks.

I had to dump the HTML ouput text into Word 2007 (Windows, more's the pain) and recreate the letter from the source images. How humiliating.

Nisus Writer Pro is a wonderful product, but they've been stuck for years when it comes to import/export tools. I really need decent HTML export.

It's time for me to try iWork. Then I'll have a really tough choice -- the unreliability of Microsoft Office or the data lock of iWork. Neither choice appeals.

Update: iWork doesn't export as HTML at all. So in this regard it has no advantage over Nisus. I'll wait and see what the expected 2011 version of Pages will include.

There are no great task managers for the iPhone - but there's hope for 2011

I'm surprised by the conclusion of my recent survey [3] of iPhone/OS X/Web task management solutions. There are still no great task managers for the iPhone.

Neither Things, nor Appigo's ToDo.app (which I have used incessantly since 2008), nor OmniFocus, nor Remember the Milk.app nor Toodledo.app are a great solution. They all fall short. None of them are the equal of the venerable, simple minded, task manager that came with the PalmOS in 1994 and was improved with integration into DateBk in the late 1990s.

You may wonder why I condemn all of our current options. I'll start by listing the base requirements.

1. Simple enough for a non-geek to use with at least basic task attributes (due date, priority, task name, description, category [1]) and views (filters, sorts).
2. Data freedom: import/export capabilities for all tasks.
3. Synchronization to a desktop or web version that matches the "data model" of the iPhone version and has the same usability standards. [2]
4. Affordable (total solution costs < $50)
5. Calendar integration, even if that's only an "agenda" type view of tasks and dates.
6. Search across all "fields" (attributes).
7. Utter, absolute reliability.
8. Instant on, no delays in task entry.
9. Archiving of completed tasks.
10. Local iPhone app with synchronizatio -- not dependent on a data connection to work.

Sounds easy, doesn't it?  Palm did most of this fifteen years ago, and Pimlico's DateBk delivered the complete package (and more) over ten years ago. Must be easy [4]...

Evidently not. Nobody does it for the iPhone today. Let me name the failures ...

1. OmniFocus is too expensive ($100 for iPhone/desktop pair) and is too complex. At a lower price point though I'd seriously consider them despite the complex. I'm an Omni Group fan.
2. Things has reliability issues, is too expensive and doesn't support data freedom. Their iTunes ratings continue to decline.
3. Appigo's ToDo.app doesn't have a robust and reliable web or desktop solution and lacks data freedom. The best option is to sync with Toodledo's web app, but that app has a different data model than ToDo.app. This is what I use every day however.
4. Toodledo's own iPhone/web solution is limited by their complex (and, sadly, ugly) web app. The web app search is field specific and so almost useless.
5. Remember the Milk has a bad reputation as a business partner, their iTunes ratings are poor (?reliability), they are relatively costly at $25/year, and there's no data freedom. (Corrected from original - see comments.)

It's a sad situation. The best option is still the combination of Appigo's ToDo.app and Toodledo's web service; I pay for both. I do, however, grit my teeth every time I use Toodledo's web client, especially if I need to search for something.

I'm hopeful we'll see a fix in 2011. There are at least three ways the logjam could break.

Apple's OS X app store could reenergize the flagging OS X desktop, and new desktop products might appear at better price points. If Apple were to provide OS X App Store developers with a standard way to synchronize to iOS devices I'd expect a great solution. Alternatively,  Apple could forget it hates its customers, and finally put a bullet through iCal (sadly, will require 10.7). Lastly, and least likely, Jobs might decide he doesn't totally hate task managers after all.

Google might finally provide an API for Google Tasks, allowing iOS client development. Or they might provide HTML 5 (Gears-like) offline Google Tasks web app with synchronization support for Safari. [6]

Lastly, the Omni Group could create a "lite" version of OmniFocus for the App Store and sell both an iPhone and desktop OmniFocus Lite for under $50.  Or some other current vendor will fill out an existing solution.

If we assume an average probability of each of these outcomes of 50%, there's an almost 90% probability [5] we'll get finally get a great iPhone task management solution next year.

I'll raise a beer when it happens.

See also (mostly not about tasks, but all about PIM functions and the amazingly hard Palm to iPhone migration)

• Why the iPhone doesn't do tasks: a theory (2007 - how sad. I thought we'd see a fix in 2008! Later I decided that Jobs hates task managers.)
• Gordon's Notes: Cloud data: Should I trust (Simplenote) Simperium? (2010 - No. But do trust in data freedom.)
• Migrating Notes from ToodleDo to ResophNotes and the Simplenote ecosystem (2010, notes were hard too.)
• Nerdvana now: Our family calendar is working – and how Gmail parses Outlook invites (2008. Things got better. Calendars are still not perfect (CalDAV vs. ActiveSync vs. iPhone data models esp with invitations) but this is one PIM functionality that's substatially improved over the past twenty years.)
• Gordon's Notes: The descent of the PDA: Newton, Palm, Blackberry and iPhone (2008)
• My Palm to iPhone migration challenge -- summarized (I've updated the spreadsheet describing the nasty Palm to iOS migration.)
• iPhone ToDo app and why my reviews are better than the rest (2008)
• Palm to iPhone migration - address book and notes (2008 - mostly historic, Simplenotes.app was the real fix)
• Palm to iPhone - only the notes remain (2008 - Evernote then, but I gave it up. Then Notebook.app, finally Simplenote)
• Gordon's Notes: What the iPhone needs is Gorilla Haven’s DateBk6 (2009 - it did show up on Android as Pimlical this year)
• Palm to iPhone - the summary and Palm to iPhone - the update (2008 - I like the pictures)
• Palm/Palm Pilot: Personal Experiences and Tips (My 1990s era PalmPilot page - just for the nostalgia. Things got ugly there too.)
• Synchronizing iPhone to Google - a review

- fn -

[1] The big "breakthrough" change to the Palm ToDo (task) list was the radical addition of up to 16 categories. For quite some time Palm tasks lacked "categories" (single tag). The original Palm design team were even more radical minimalists than Apple's modern iPhone OS team.
[2] This is huge. If data models don't match perfectly non-geeks, and even geeks, will eventually be frustrated -- even if they don't understand why they are frustrated.
[3] Looking for a good solution for Emily, and deciding none existed.
[4] I'm being sarcastic of course. One of the hardest things in software development is deciding what to omit. It's the old line about sculpture - great art consists of removing the inessential.
[5] 1 - (1/2*1/2*/2) = 7/8
[6] More likely now that the Google/Apple war is over.

How information leaks on Facebook: a semi-private URL vs. Picasa web albums

This is mundane, but worth noting.

For years we kept some shared family material private by not sharing the URL. It worked, the site was never indexed -- until recently.

I'd shared one of the album URLs on Facebook. That did it. Even though my page contents are shared only with friends, I suspect Facebook indexes any URLs it comes across. Probably most of my friend's Pages are not themselves public, so their view of my post was probably shared.

It's not a surprise that the URL leaked, but it's noteworthy that it remained private through tend years of Google. It only broke when I started using Facebook.

I renamed the URL, so it's secret again. I won't publish the new URL to Facebook, I'll return to sharing by email.

So what about Picasa Web Albums? They are also commonly shared by exchanging a "secret" URL, and I've shared some on Facebook. Interestingly these aren't indexed in Google, perhaps because Google doesn't index non-shared albums.

Google IMAP and the intractable duplicate IMAP email problem

I've only recently returned to using Mail.app; for a couple of years I was almost pure Google. Since I integrated my personal Contacts across OS X Address Book/MobileMe/iPhone/Google Contacts however I've returned to enjoying the power of a dedicated email client.

Alas, there's a catch. In my time away I'd forgotten the Gmail IMAP to Mail.app sync duplicate email problem. It's not really a Mail.app specific problem, every IMAP client has the same problem.

This is an intractable problem. The standard model for email is that that every message belongs to exactly one folder. Folders can contain folders. It's very much like traditional directories since the days of DOS and well before. (Tree data structure)

Google has a very different model. Google's mail "folders" are an illusion, in reality all Gmail messages are in a single repository. Each message can have many tags, and a single tag can be used for many messages. Each tag is treated in the UI like a "folder", but a message belongs equally to each "folder' (they're just tags).

This is more than a mere "physics" problem -- it's a math problem. 7 != 3, and a tree-type folder hierarchy cannot represent a tag collection.

There are two approaches to "synchronizing" a traditional email application with Gmail. You could make the first tag of an message the "folder" tag, and ignore the other tags. The other approach, which Google took, is to replicate emails. So a single message in Gmail with 4 tags becomes 4 messages in Mail.app in 4 folders.

Of course this wastes space, but space is cheap. Much worse, however, is that it clogs up searches.

I don't see this problem going away - unless Google admits defeat and regresses to using standard folders. For now, however, I'd love to see a program that would go through my Mail.app database and remove all the duplicate emails - even if it randomly assigned them to a single folder.

See also:

• TidBITS Networking: Achieving Email Bliss with IMAP, Gmail, and Apple Mail. I don't think he's anywhere near bliss, but there are lots of details. Alas, if you use tags in Gmail, all of this explication won't help.