Later Apple introduced a replacement program, but my serial number didn't quality. Recently they extended the program
Apple has determined that certain Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.I received an email telling me to replace my drive. It suggested I contact Apple support if I paid for the drive. I did and I was told that I'd be refunded. Here's what I did to contact them:
- When to the Apple support site and tried each of my four Apple IDs until I found the one that currently holds my repair record.
- Wrote down the Repair ID and Case ID.
- Found the menu option for 'disk repair' in the email contact form so I could schedule a call.
- Answered the call and was routed to support person.
Update 10/24/12: Apple sent me this email, which certainly sounded suspicious ...
We need banking information to complete your refund...It's legit of course, but still. A Google search on 'checks routing number" images told me how to parse my barely used checkbook.
Bank Account Number:
Bank Routing Number (9 digits):
Update 11/7/12: Two weeks after I sent in my bank information Apple responded with a new request for bank information AND a scanned repair receipt. Not happy.