Sunday, October 13, 2013

DreamHost transferring its domain reseller/registrar business to eNom

File this one under deep sigh.

I started using Dreamhost for web services and domain management in 2008. I've been reasonably satisfied with them, though these days the main thing they do for me is host my share blog and manage domains, including some I moved from eNom/Google Apps. So I didn't expect any problems when I renewed one of those domains.

Alas, Dreamhost has moved their Domain registrar services to eNom. It's not clear exactly what his means, as they may always have been a reseller of someone else's domain management. In any case I had to go through a multi-step transfer process, which was not helped when Dreamhost's outdated UI told me I was transferring to LogicBoxes - which I'd also not heard of.

I contacted support seeking an explanation. They responded (I've fixed up the english, I don't think my support person is a native speaker):

Thank you for contacting Dreamhost Support. We are a registrar (reseller), we used to use LogicBoxes (still do for some  domains), but we are transferring most of the domains we can to eNom because we have had issues with logicboxes in the past.

The email you confirmed was to have the domain move from LogicBoxes to eNom, but the domain will still be registered through Dreamhost … Nothing will change on what you see, you will still manage it renew it, and everything through us. The change will actually be on the administrator side which we will see... 

I'm a bit concerned about the sloppiness of the process -- and that it was a surprise to me. I assume times are hard for this kind of hosting service -- much of the value they once delivered has moved to other businesses. 

Update: I realize I'm not getting anything from LogicBoxes, so this email dependent process may not be working. I'll see what Dreamhost support says.

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