I'm trying to move kateva.org from eNom to Dreamhost. Dreamhost already provides DNS services, so it's "simply" a registrar transfer. I've done several of those.
This time the process is failing after I get an "authorization key" (EPP) from eNom/Google and I complete the Dreamhost authorization key submission. Instead of receiving a Google email (takes 1-2 hours):
STANDARDIZED FORM OF AUTHORIZATIONI get radio silence. Tech support tells me Dreamhost's system shows a transfer status of denied ...
DOMAIN NAME TRANSFER - Confirmation of Registrar Transfer Request ...
kateva.org Canceled - Invalid EPP/authorization key - Please contact current registrar to obtain correct keyWe've been through this twice now with two keys. So I think something is broken (yes, user error cannot be ruled out, this is a complex process).
Unfortunately level one tech support doesn't know the details how this status shows up in their system. (They also can't explain why Dreamhost doesn't expose this status in the user accessible control panel or generate an email. I think there's a hole in their workflow process, but this could also be a bug in their system.)
At this point I'm hoping I can escalate to tier 2 support. Then I can interview somebody who should know how the status code is generated, and whether the bug is with Dreamhost (already known to have a process problem) or eNom (gonna be hard to talk to) or me (always possible).
Frustrating, but other than lost time worst likely outcome is I renew with eNom for another year. Then try again in 6 months and hope whatever is broken gets fixed.
Update 6/5/2015: Dreamhost tells me they're getting a formal transaction from eNom: "Invalid EPP/authorization key - Please contact current registrar to obtain correct key". So now I have to contact eNom at 425-274-4500. May the Force be with me.