Google Apps: An evidence-based impression

I've done enough with Google Apps, including some tech blog and notes comments, that I can provide some experienced, nay, bloodied, opinions. A short opinion, because I need to get to sleep.

1. Google Apps are vastly easier to work with if you get your domain and application set through Google (eNom) rather than trying to convert an existing site.
2. You can create and share a document, but that doesn't mean anyone else in your domain can see it. You have to send an email for them to open it, I think then it stays in their document list.
   
3. The services are very loosely "integrated". There's not even a common "start page" link. You move from service to service. Blogger is sort of integrated through the esoteric and obscure "blogger custom domain" feature -- but Blogger doesn't show up in the service list. There's no maps integration.
4. Google's Page Creator and file sharing functions are abysmal. The Page Creator is buggy.
   
5. If you want someone to be able to edit a web page they need to be a full administrator. There are only three privilege levels: administrator, user and outsider.
6. The Calendaring integration is clumsy. You can add a "Calendar" to the "start" page, but it's only a user's calendar. You can't add the shared organizational calendar or any other calendar to the start page. Calendar discovery is obscure.
   
7. Speaking of widgets, there's an lot of junk in the widget collections Google offers. Google doesn't tell us which are written by their people, and which are marketing efforts.
8. There are are bugs everywhere. Did I mention bugs? Also lots of missing functionality.

On the upside, it's free and the deal for non-profits is particularly good. On the downside it's very raw.

Aperture launchus interruptus due to Shuffle dismountus interruptus?

Most of the many bugs I run into with OS X involve the combination of managed users (less than standard user privileges), fast user switching, and devices "owned" by a single user (try switching users while an iPod is associated with a user).

I wonder if this bug falls into that category. I'd updated QuickTime and iTunes and restarted. Everything seemed well, but Aperture wouldn't launch fully. It displayed the splash screen and hung -- as though it was waiting for something. No SPOD, no spinning wheel, nothing.

I tried a few times and decided to restart. My iMac then hung on shut down, with the "spinning radial lines" effect. I left to do a few things, and 20 minutes later it was still "spining". Then I noticed the iPod shuffle light was blinking yellow. I pulled the shuffle from its cradle and the system shut down immediately. On reboot, with the Shuffle removed, Aperture opened normally.

Presumably on startup Aperture is polling disks, and the Shuffle was in an odd half-mounted state (OS X is prone to dismountus interruptus).

Something worth remembering ...

Google Apps: Configuration for a non-Google managed domain

I now have four Google App/Domain pairs and I've created a fifth Google App for Minnesota Special Hockey (at the moment the latter is down for the migration). I've also suffered through more-or-less migrating several blogs to "custom domains". Even if I ignored recent Gooflops at Gmail and Blogger my experience with Google Apps would confirm Google has way too many partially finished products. Here's some help.

If you create a Google App and register a domain (via eNom, Google isn't a registrar (!)) it's not too bad, though the documentation is scant. If you have an existing domain you want to migrate into the Google Apps suite ... well, prepare to gnaw a limb off. Unless, of course, you read this first, in which case you'll probably decide this is ridiculously complex and do something else.

Here's the secret sauce, hidden away in the help file, I found it because I knew to search help with the string "ghs.google.com".

1. Sign up for your free Google Apps. Non-profits like MN Special Hockey can start out with the regular freebie and then easily upgrade for more free support and services.
2. Now you need to validate your ownership. You can either do this with a CNAME record or you can create a file in the root of your domain that Google will look for. I prefer the file trick since CNAMEs can be treacherous. The Google page for validation will tell you what to do. (See [1] below for a bug in Google's directions.)
   
3. Change your CNAME records (these are simple redirects) to both validate your ownership (if you choose the CNAME validation) and setup your custom URLs for your content at the same time. [2]
   For example (using kateva.org, the domain that hosts this blog), create these CNAME entries all with a relationship to ghs.google.com
   news.kateva.org (for your blogger blogs, I prefer this to blog.kateva.org)
   www.kateva.org
   start.kateva.org (this is the Google Apps "desktop" page)
   calendar.kateva.org
   docs.kateva.org
   mail.kateva.org
4. Google help tells you to do use a "CNAME Lookup" service to test the CNAMEs, but when I followed their advice to "Google" for a service I found nothing. Dumb. Until you validate you can't do anything. Once you validate you can use Google App services at Google URLs.
5. Wait until you're validated, then login to your Google App (https://www.google.com/a/cpanel/kavteva.org for example) and change to the custom URLs that match the above. A bug in Google's "start" page means it always displays the non-custom URL but users can reach it via the custom URL.
6. Now go to blogger and change your blog to the custom domain of blog.kateva.org (for example)
7. If you want the email to work, you have get your ISP to change MX records: "Mail Exchange (MX) records control how incoming email is routed for your domain. Before Google can host your email, you'll need to change these MX records to point to our servers." Until then users get fairly useless generic emails.
   

[1] I attempted to validate using the old "upload file" trick, but Google's documentation of this was nonsensical. Here's exactly what they wrote (changing the secret token):

"Create a HTML verification file named googlehostedservice.html , copy the text specified below into it, and upload it to http://mnspecialhockey.org/ . googledwkgf4845250

Here's what they meant:

1. Create googlehostedservice.html
2. Put the text "googledwkgf4845250" in the file googlehostedservice.html
3. Upload googlehostedservice.html to http://mnspecialhockey.org/

[2] Some registrars let you change CNAMES yourself (yay!) others (boo, hiss) make you write them an email.

Update 7/21/07: I'm still working through this, when I'm done I'll revise this entire post. A few things to note:

1. When you're trying to integrate a pre-existing domain and hosting arrangement with Google Apps you really want direct control over you CNAME redirects. It's a pain to do this otherwise.
2. If you have a pre-existing hosting arrangement your main decision is whether to keep the original web page and file hosting or switch to Google Apps (very weak) web page designer(Google Page Creator) and file server. If the former you want to keep your domain name under the control of your host and keep a CNAME redirect of www.kateva.org (for example) to the domain name. If the latter you probably need to give up the hosting arrangement entirely and plan to recreate all web pages in Google Page Creator (impractical for any but the simplest sites). The case of mnspecialhockey.org is unusual in that we will want to move the web hosting to Google Page Creator because we need something very simple that anyone can maintain.
3. You may need to restart your router to see some of the CNAME changes. I suspect my router was caching old IP addresses, I didn't see the changes until I restarted it. Might have been coincidental.
4. There's a bug in the Google Apps "start" page. Even if you change to a custom URL and create a CNAME redirect, it still publishes to the original "partner" URL and the custom URL resolves to the "partner" URL. I thought this was a Lunarpages error, but I see the same behavior with Google/eNom managed pages.

Update 7/23/07: I've got most of the configuration working, and now I'm implementing workarounds for the one residual intractable problem -- there's no simple way to have mnspecialhockey.org redirect to www.mnspecialhockey.org. It always directs to the lunarpages "subdomain" IP address. I can redirect from index.html on that machine of course, but that doesn't help with other page requests.

Lunarpages recommended URL rewriting using my /public_html/mnspecialhockey/.htaccess file:

RewriteEngine on
RewriteCond %{HTTP_HOST} ^mnspecialhockey.org [NC]
RewriteRule ^(.*)$ http://www.mnspecialhockey.org/$1 [L,R=301]

I'm not positive Google approves of url rewriting, but this example is fairly benign. I reviewed Matt Cutts writings on the topic and I didn't see an obvious red flag.

Update 7/24/07: The URL rewrite seems to work, though the original one I was sent had an error in it (above is corrected). Lunarpages, to their credit, quickly adjusted the MX records so the email now works.

Update 8/31/08: Things were far simpler when I switched from Lunarpages to DreamHost in August 2008. I also have a more detailed explanation of how things work.

Skype on a Mac - the authoritative review

The best I've seen: TidBITS: Choosing Mac-Compatible Skype Hardware

iPhone without the cellphone plan costs: Activate by prepaid card

A thorough analysis: iPhone + Disposable Cellphone + Prepaid Cards + New Activation Tool = Holy Cow - The Unofficial Apple Weblog (TUAW). Phone hackers are working overtime on the iPhone, and achieving some nice results. 

How to insure your iPhone and/or laptop - use your home insurance company

Great research from TUAW:

Insure your iPhone, because AT&T won't - The Unofficial Apple Weblog (TUAW)

... I decided to call a few insurance companies in the Colorado area to see if they could cover it. What many people might not know is that these companies typically cover electronics like mobile phones and even notebook computers, often at prices far cheaper than extended warranty plans from manufacturers and retail stores. While I'm not entirely familiar with how fast actin' or comprehensive this kind of coverage is from every provider, I do know that mine - State Farm - will cover both hardware failure and accidental damage (though accidental damage will cause my premiums to increase, while an incident like theft will not).

Back to getting coverage for your shiny new phone, however, the summarized rundown I got from calling three of the big general insurance providers (Allstate, Geico and State Farm) is that attaching a clause to a renter or homeowner insurance policy specifically for covering an iPhone would add only $5-20/year to a policy. Keep in mind these were estimates based on a $600 iPhone, and it appears that you can't simply ask these guys to insure a phone; you need to have some kind of a primary policy with them first, then attach this specific clause. Surprisingly, every representative I spoke with knew exactly what an iPhone was, and a couple of them asked me whether I was happy with mine.

I admit, I've been lax. I haven't been insuring my laptop with my homeowners insurance. I need to do that, and if/when I get my iPod do that too. Thanks TUAW.

Resurrect a MacTel killed by a firmware update ...

Once upon a time I was carefully updating the firmware on a peripheral of some sort. As the update proceeded I impulsively moved to recheck the power connector ...

Brick.

Firmware updates can be lethal. Nowadays many devices have a firmware backup that will, at the very least, restore to the original firmware if an update goes bad. Alas, MacBook Pro's don't, and a recent firmware update that improved the optical drive behavior has bricked quite a few laptops. I thought a restore required a trip to Apple service, but it turns out there's a restore CD for the MacTel firmware and Apple has, not coincidentally, just updated it ... 

Apple - Support - Downloads - Firmware Restoration CD 1.3

The Firmware Restoration CD can restore the firmware of an Intel-based Macintosh computer... You can only use this to restore the firmware after an interrupted or failed update... This CD can be created on both PowerPC- and Intel-based Macintosh computers.

It won't revert an update, just fix a broken machine. Most of us just need to know this exists, if we brick our machines we can hunt it down then ... I don't know if there's a similar CD for PPC Macs, maybe they have an onboard backup.

Gmail spam filter is running amok again

Gmail's spam filter is running amok again. I just fished some important notices from the spam pile. It used to be if you added an address as a contact the sender was whitelisted, but that's not working any more.

Ironically, Google/Blogger's blog publication notices are particularly prone to be miscategorized as spam.

They were doing pretty well for several months but not any more ...

Retrospect Pro 7.5: It's better than it was

Retrospect is an old name in Macintosh software. It was the "enterprise" backup solution for many educational institutions and some businesses in the early days of the Mac.

When the Mac was dying, sometime after OS 7, Retrospect went into decline. Towards the end time Dantz, who owned it then, created a Windows SOHO product called "Retrospect Pro" that ran on a Windows machine and backed up both Macs and PCs. I wrote about my use of it many years ago. Most of what I wrote there is still true, so if you want to get my opinion of the overall app take a look at that old page.

Dantz foundered, earning a reputation for miserly customer support and increasingly buggy products. They never really adjusted to OS X; the code base was probably too old to fix and they'd deferred a rewrite for too long.

EMC bought Retrospect, and I figured that was the end. It was indeed the end for the Macintosh product line, it's not been updated in years and it's hard to believe it will be sold after 10.5 is released. I've discovered, however, that they have invested in EMC® Retrospect® Pro 7.5 for Windows.

I found this out because Retrospect Pro 6.5, which I've been reluctantly losing because there is still no alternative for automated backup of a mixed Windows/Mac LAN had become very unstable. It was failing with cryptic error messages, it's a few years old, and I was using it in an unsupported fashion (with clients released for newer server versions) -- there was no sense trying to fix it. I had to either upgrade or switch to individual machine backup - a thought too painful to consider.

I'd held off upgrading for years because Dantz releases were so buggy an "upgrade" only introduced new issues - and left the old issues unchanged. EMC looked worse at first -- no user forums, no trials, nothing. In the past six months or so, however, EMC reinstated user forums and, above all, provided 30 day trial versions of all their products. They'd done enough to deserve a look, they'd dropped the price (buy on Amazon), the upgrade price was reasonable, and I was desperate.

So I tried -- without first uninstalling Retrospect Pro 6.5 (mistake!). The first thing I got were error messages and log entries like this one:

OS: Windows XP version 5.1 (build 2600), Service Pack 2, (32 bit)
Application: C:\Program Files\Retrospect\Retrospect 7.5\retrorun.exe,
Exception occurred on 6/22/2007 at 10:56:33 AM
Exception code: c0000005 ACCESS_VIOLATION
Fault address: 004093c3 0001:000083c3 (null)

and like this:

• retrospect elem.cpp-993

I fumbled around a bit, thinking 7.5 was choking on my complex scripts, but I couldn't fix the problem. The fix was:

• uninstall Retrospect Pro 6.5
• reboot (because Retrospect does ugly things to low levels of the host OS)
• uninstall Retrospect Pro 7.5
• reboot
• heck, reboot again
• install Retrospect Pro 7.5
• reboot
• look for updates
• update and reboot

The 30 day trial then worked. I ran the backups for a week and did a few random file restores and there have been no errors, though I admit that the only Mac I backup now is a PPC Mac running OS X 10.4. I'll soon be adding in the Intel laptop and I'm reasonably sure I'll have problems -- I don't think EMC has many Mac resources left. I run the Windows software on an old XP machine I'll run until it dies and is replaced by a new Intel iMac and an XP VM.

So I bought the upgrade from Amazon, thinking I should get the physical media. The price was cheaper too I think. What you get is a CD - nothing else. No documentation of course, but I know this immensely complex and completely unfriendly software very well. (They've introduced "wizards" to try to make it friendlier, but I disabled those. I've no idea if they help.) The upgrade process is a bit odd, but despite hanging for a bit at one point it completed. What you get with the CD is an "activation code". You enter that on the right page, your old registration code, and your address information to get a new code, which you'd better not lose (it is emailed to you as well as shown online).

In summary, Retrospect Pro is still a very unfriendly and complex hunk of software, and the clients probably don't work properly with a modern Mac, but it's an improvement on recent versions and if you want to backup a mixed LAN affordably and automatically there are no other choices.

BTW, don't expect to be able to do a "bare metal" restore on OS X. That might be theoretically possible, but I've never heard of anyone doing it using Retrospect. This is all about backing up your personal data.

Google Maps - add content but where's my public content?

Google Maps Directory lets me select items to incorporate into "my map", where "my" is one of my Google identities. I like the distance measure, etc.

There are a few things I haven't figured out yet:

1. How do I find useful things to add? There are a lot of maplets, and they're ordered only by popularity. It doesn't look like I can search by zip (to find those relevant to a particular area) and there isn't enough metadata associated with the maplets to support search anyway. Google needs to provide more views and allow others to develop maplet collections.
2. How do the things I create show up on other people's maps? I can create pictures which show up on Google Earth, but they don't appear on Google Maps. Likewise the bicycle trails and other items I mark as "public" don't seem to be accessible either -- at least not yet.

I assume these will get sorted out soon. Google Maps are pretty darned exciting. They'll be even better when they're integrated with Public Google Calendar (so one can find events in both space and time and switch space/time views, pending Google's incorporation of four dimensional maps ....).

Apple: has a consolidated feedback page

There are several ways to get feedback to Apple:

1. Developers can report defects through the developer account. This is the most effective way to report a defect. You need a development account with Apple.
2. Apple forums: these are not officially monitored but word filters out.
3. Macintouch: Apple reads this. Items that are published by Macintouch reach many eyes.
4. Apple - Feedback: I used to think this was worthless, but they've now created a cross-product feedback page. I suspect it's at best "read" by a pattern-recognition text mining software, but Apple is at least investing in it. (Though they may simply use it a pacification ploy, in much the same way that offices include thermostats that aren't connected to anything.)

If you want to reach Apple, you probably need to inject the same meme by multiple messages, as well as get it on a widely read blog.

Mindjet (MindManager): operational problems -> maybe improving

[see update for how this turned out, below]

I wonder if this company outsourced all of its sales operations. I'm used to incompetent support, but it's rare to get incompetent sales!

Mindjet sells MindManager, an expensive "mind mapping" product that, alas, is a bit of a standard where I work. It has the unique advantage of very attractive and corporate-compatible graphics and it's reliable, so it's worth my employer's money.

Except, they won't take it! Here's the sequence:

1. July 3rd: Try to place order by web site. Web site is crashing, probably due to a problem with a partial update to their pricing.
2. Phone in to see what happened to my order. They quote me a price that's increased by 50%, turns out the price on the website was a "special" (though it's not labeled that way). I send them a pre-crash screenshot and they promise to call back once the advertised price is updated.
3. They don't call back.
4. About a week later I call again. The person can't locate my order. I suspect person #1 simply tossed it in the garbage rather than try to figure out their internal problems. Rep #2 promises to email and call back. Neither happens.
5. July 13th: Now onto 11 days, I call again. Get voice mail, they are on pacific time for their sales.

It's not my money, so I'll probably enter another order on the web site for whatever price they want and if I get two copies I'll deal with it then.

I won't, however, buy the copy I was planning to get for my personal use...

Update 7/24/07: I received a phone call from a MindJet sales executive and they've posted in comments that they're working on their operational problems. I wonder if the pricing problem I ran into is due to an odd $70 or so "support package" -- perhaps their sales organization was over-incented to up-sell that package and "forgot" that it's optional. In any case they are working on the problem, so I hope things will improve. I've edited the above to reflect my current thoughts.

Not incidentally, I now have more experience with the update and it's a very nice improvement on the prior version -- but they still share the same file format. The OS X version, which I've yet to purchase, lacks some of the Pro features but has some special OS X features -- like AppleScript support. In other words, it's a genuine OS X application, not a partial port. They've implemented bi-drectional synchronization between the XP version and Outlook, though they need to do something about the default display of task attributes.

Coding Horror builds a pc

Build a PC, CH style. Once upon a time people sold books on how to do this. Now there are blog posts that do a better job.

Changing times.

I'll probably never build another PC, but the example and parts list are good references in case I change my mind.

PS. CH has about 3,000 bloglines subscriptions. Wow, to think I knew him when he was starting out... (This blog has 2 subscriptions, and at least one of those is mine.)

Update 7/11: Part II. I liked the comment about drivers that come with the mb - toss 'em.

Update 7/24/07: CH has a cumulative summary and a set of suggested configurations.

Don't use Safari 3 with Blogger

Apple - Safari 3.02 Public Beta scatters div tags everywhere if you use it with Blogger. Messes up editing and formatting. Don't use it yet!

Blogger: what the %$! happened to the title field?

This is truly bizarre, but I've validated it on Safari and Camino on OS X, and I think, on Firefox XP. I have more than one blogspot account, and it's the same on all of them. It occurs at home and at work.

I can't click into the "Title" field in either the BlogThis! post submission widget or in the blogger editing environment. The cursor won't move into the field. I have to tab into the field, then use the arrow keys to move a cursor around.

This has been going on for a week for me. I figured it was so outrageous Google would fix it by now, but now I wonder if it's simply the universe conspiring against me.

I think I need to stop reading books about probability wave collapse; the world is just getting too peculiar.

Update: Ok, it's a bug. Phew. Why the $#!$#$ doesn't Google/blogger announce this in their !#!$%$! status page?!

Update: It's not just the title field. A lot of the controls on the BlotThis! widget no longer respond to mouse clicks. Grrrrrrrrrr.

BTW, you can vent your spleen here ...