[see update for how this turned out, below]
I wonder if this company outsourced all of its sales operations. I'm used to incompetent support, but it's rare to get incompetent sales!
Mindjet sells MindManager, an expensive "mind mapping" product that, alas, is a bit of a standard where I work. It has the unique advantage of very attractive and corporate-compatible graphics and it's reliable, so it's worth my employer's money.
Except, they won't take it! Here's the sequence:
- July 3rd: Try to place order by web site. Web site is crashing, probably due to a problem with a partial update to their pricing.
- Phone in to see what happened to my order. They quote me a price that's increased by 50%, turns out the price on the website was a "special" (though it's not labeled that way). I send them a pre-crash screenshot and they promise to call back once the advertised price is updated.
- They don't call back.
- About a week later I call again. The person can't locate my order. I suspect person #1 simply tossed it in the garbage rather than try to figure out their internal problems. Rep #2 promises to email and call back. Neither happens.
- July 13th: Now onto 11 days, I call again. Get voice mail, they are on pacific time for their sales.
It's not my money, so I'll probably enter another order on the web site for whatever price they want and if I get two copies I'll deal with it then.
I won't, however, buy the copy I was planning to get for my personal use...
Update 7/24/07: I received a phone call from a MindJet sales executive and they've posted in comments that they're working on their operational problems. I wonder if the pricing problem I ran into is due to an odd $70 or so "support package" -- perhaps their sales organization was over-incented to up-sell that package and "forgot" that it's optional. In any case they are working on the problem, so I hope things will improve. I've edited the above to reflect my current thoughts.
Not incidentally, I now have more experience with the update and it's a very nice improvement on the prior version -- but they still share the same file format. The OS X version, which I've yet to purchase, lacks some of the Pro features but has some special OS X features -- like AppleScript support. In other words, it's a genuine OS X application, not a partial port. They've implemented bi-drectional synchronization between the XP version and Outlook, though they need to do something about the default display of task attributes.