Tuesday, December 30, 2003

iBook design defects: how to avoid them (Macintouch)

MacInTouch Home Page
David Shanahan offered some important tips for avoiding trouble with iBooks.

I recently had the video die on my 800 MHz G3 iBook for the first time when it was almost out of warranty. It was fixed, though apparently because of the high demand for iBook logic boards it took three weeks to get it back. So far it's working fine but based on others' experience this is unlikely to last.

I started reading the Apple support forums on the subject of video failures in iBooks while I was waiting for mine to be repaired. It seems there are two basic flaws in the white (Dual USB) iBooks (both 12' and 14' models) which Apple seem to be studiously ignoring despite complaints about them being widespread for over a year now:

1. The hinge design is faulty. Backlight, video and power cables pass through the hinge from the logic board to the screen and the holes are too small for the cable assemblies resulting in stress and friction on the cables each time the screen is opened or closed. Eventually one or more of the cables either break or the insulation wears through resulting in a short and the backlight/video fails. This is often accompanied by fuzzy lines on the screen or users finding that the screen fails when tilted at certain angles and works at others. If your video works fine when you plug the iBook into an external monitor then this is most likely your problem. There are links in the Apple support forums to a site describing in detail how to disassemble your iBook and replace such broken cables, though you'd want to be pretty confident to try this as it will of couse void any warrenty you have left.

2. The video chip on the motherboard comes loose when its solder gives way leading to video failures, usually with no warning. This may be triggered by flexing of the case putting strain on the chip until it eventually comes loose (some have suggested never picking up your iBook by the left-hand side alone as this is where the video chip is). If after a video failure you plug in an external monitor and it doesn't work this is most likely your problem and you need a new logic board. Some people have tried pressing down hard on the left-hand side of the case just below the option key to the left of the track pad and managed to get video back temporarily (apparently this reseats the video chip). Others have reported some success sticking rubber bands/thin foam insulation on the underside of the shielding over the video chip to protect it from flexing/pressure from the case. Seems like the case really needs to be reinforced to stop it flexing like this and/or the location and soldering of the video chip changed.

These problems appear to be common with every model of white iBook from the original 500 MHz up to at least the 900 MHz G3s. The new G4 iBooks may have the same problem(s) but they're so new it's probably too soon to tell for sure (the hinge design has apparently not changed). [...]

P.S. I'd advise readers to avoid buying 2nd hand white iBooks - many people seem to be selling theirs after the 2nd/3rd/4th logic board replacement and buying something else (not always another Apple product of couse, which has got to hurt Apple if they continue to ignore these problems).

In short:
1. Open and close an iBook as infrequently as possible, move it with both hands. In short, treat it like it's made of glass.
2. Apple should admit the problem and provide an out-of-warrantee solution.
3. Apple is not completely censoring these discussions on the Apple support forums.

iPod Battery FAQ

iPod Battery FAQ

Monday, December 22, 2003

Welcome to NodeDB.com - The Wireless Node Database Project

Welcome to NodeDB.com - The Wireless Node Database ProjectYet another view of Montreal accesss poitns.

Cafe Utopik -- free access, near Berri metro

Ile Sans Fil Montreal Internet WIFI free hotspots: "Utopik "

LocFinder Montreal Hotspots

Welcome to LocFinder.com - The Wireless Node Database Project
This lists some that might be less pricy.

Wi-FiHotSpotList.com: Montreal HotSpots

Wi-FiHotSpotList.com, Search Results
A pretty good list! I used to frequent some of those eateries and cafes 20 years ago. I'm amazed they're still around.

Blackcider site on Apple iBook Logic Board (motherboard) problems: Flickering screen? You're not the only one.

Apple iBook Logic Board (motherboard) problems: Flickering screen? You're not the only one.
Letter to Apple® CEO, Steve Jobs:

Dear Mr. Jobs,

You've got some serious problems with your iBook® machines...and your customer service representatives.

My iBook died after only 6 months of careful use. As it turns out my logic board failed...but you probably already knew that.

I sent my Apple iBook® in to be repaired but was told that the logic board was 'damaged' somehow and they would not replace it under my one-year manufacturer's warranty. I argued that I had never opened the case before (nor do I own the funny star-shaped tool required to open it even if I wanted to! I did open the metal plate that exposed the RAM module on the instructions of tech-support representative "CK". He told me to replace the factory installed RAM with the original RAM because the RAM might be the problem. I hope that you are not suggesting that you will not replace my defective motherboard because I followed the instructions of your tech-support staff!). I argued about it until the technical support person put me in touch with Sheila, your customer support person.

Sheila told me that she was 'not a technician' and didn't understand the 'technicalities' of the problem. Sheila also told me she was, indeed, looking at the report and that if the 'technical' people say they won't honor my one-year warranty, then that's the way it is. I told her that I was confused about the problem of the damaged logic board, again telling her that I had never opened the case, that it was only 6 months old. I asked if she could send me a copy of the report so that I could understand. At this point she laughed out loud at my request and promptly said, "no".

Is this how your Apple® customer service representatives are trained to handle distressed customers...by laughing out loud at them? I am furious over this lack of consideration and professionalism. I am furious that I owned this iBook® only 6 month before it broke due to a foreseeable, thus preventable problem. And I am furious that you won't honor your warranty and replace this defective equipment.

So. I now own a 6 month old, $1600 paperweight due to a faulty logic board. You still market this equipment and still, apparently, deny that the problem exists at all. Is it cheaper just to fix them one at a time rather than to announce a recall on the entire iBook line? Is it that an official equipment recall would cause a public relations black-eye for Apple®? Or maybe, just maybe, if people got wind of the fact that these laptops are a problem, no one would buy them, and it would affect your bottom line...then you'd have to explain yourself to your shareholders instead of just to me. I don't know the answers to these questions. I don't want to know.

Apple customers get mad, and then get even. There's been an even bigger furor about iPod battery replacements. I suspect Apple's quality control is inadequate (certainly their OS X releases have been spotty) -- but no-one's is great. I think price pressures have pushed quality down on most consumer goods, but especially laptops. I think digital cameras will start to suffer this year.

AppleCare is probably a necessity, not a nicety. So when pricing Apple products, always include the AppleCare cost as part of the product price. Some credit cards will also extend warrantees on defective goods, typically for up to one year. We'll see how or if Apple responds.