When Apple support fails: the customer relations number

iMac G5 (Part 11) notes:

So thanks very much to the folks at the Apple Customer Relations department and to the guys at the Apple Store in Houston. I can't forget the folks at MacInTouch for providing this forum for discussing the problem and possible solutions. And the big thanks go to Stephen Hart for forcing me to call the Customer Relations phone line (800-767-2775). And final thanks go to the companies which make external FireWire hard drives so that people like me can make data backups.

If you're having problems with Apple's service, this is a place to go.

Granite Digital for firewire enclosures

MacInTouch Home Page:

I like the sound of this advice:

Louie Berry:

My suggestion to him would be take a hard look at Granite Digital's large product list of FireWire enclosures, bridge boards, cables, and complete single units and RAID arrays. Throughout the last several years of reported FW problems, I've never had one instance of trouble from Granite stuff. They write their own firmware for the chipsets and I don't believe an update has been required since the release of 10.2. I use Granite enclosures on all manner of Macs from legacy machines to the latest G5s and move them from machine to machine; OS 9 to Tiger.

For years Granite was the leader in top quality SCSI cables, terminators, RAID, etc. and switched their main thrust to FireWire about five years ago. I have no connection with them except as a satisfied customer for about 10 years.

Fix for OS/X problem: Keychain Access asks for keychain "login" after changing login password

Mac OS X 10.4: Keychain Access asks for keychain "login" after changing login password

Don't change your password on Tiger installations. If you do, here's the fix. (It's a bug.)

iBook and PowerBook battery innards

The Cult of Mac Blog

It's complete surprise to me that the iBook's battery pack is filled with ordinary-looking rechargeable batteries. Apparently this is also the case with the PowerBook....

Update: AppleFritter has a forum thread with some handy hints for do-it-yourself repairs of iBook and PowerBook batteries.

AppleFritter is down right now, but I'll f/u with more detail. I've an old battery I can experiment on.

Image Sharpness Problems under iPhoto 5.x

iPhoto (Part 13, Macintouch)

Tom H. Koornwinder

Dave Middleton wrote on June 1 about iPhoto under Tiger: "When editing only the sharpen bar to sharpen a photo, while changing nothing else, the photo sharpens fine. Then while saving, the photo reverts to the previous more fuzzy state, and the sharpened edit cannot be saved at all."

I observed the same phenomenon (under system 10.3), but then I found an Apple help file "iPhoto: Sharpness adjustment may not be apparent when viewing at less than 100 percent", where this is explained. In reality the sharpness changes were saved, but since the image has been re-aliased to fit your screen, the image's true sharpness may not be apparent. To evaluate whether an image is sharp or needs sharpening, always view the photo at 100 percent/full size.

iSight on older machines: iGlasses

MacInTouch Home Page: "iGlasses 1.1.3 makes it possible to control iSight video settings from within iChat AV and other programs and also activates the iSight on G3 computers which fall below Apple's minimum requirement of 600 MHz. This release adds settings support for iMovie HD, QuickTime 7 Pro recording, ohphoneX, Delicious Library, ineen, BTV, BTV Pro, and SecuritySpy, plus fixes to improve compatibility with ShowMacster and EvoCam, and other changes. iGlasses is $8 for Mac OS X 10.2 through 10.4 with QuickTime 6.4 or later."

Ric Ford (Macintouch) on MacTel

Macs on Intel (Special Report)

I agree with Ric, except for the wild card of Intel's universal platform. It reminds me of OS/2. OS/2's Win32 emulation was so good that no-one could make money selling OS/2 applications. Then Microsoft broke the Win32 emulation. For Microsoft, it was like mugging a baby.

Why won't that happen again? Forget Adam Osborne. Remember OS/2.

In the days immediately following Apple's big announcement this week, we've seen typical waves of speculation and reaction throughout the Mac community, representing the full range of viewpoints. It's an interesting and necessary part of the process, but there is much about this change that's simply out of our hands and outside our purview, including Steve Jobs's specific plans for future Apple products and strategy. We can guess about them, and we can offer our suggestions and requests, but we can't discuss any specifics that we don't have because they're still secret.

... * Don't hesitate to invest in good Mac computers today, but things may get a little tricky as Apple gets closer to abandoning the PowerPC platform in 2006. We might see some big discounts, but Apple might also run out of stock, as it typically does before new product introductions, before it lets prices drop.

Decide whether you want to invest in long-term or short-term PowerPC Macs, considering that the first Intel Macs are likely to have teething problems and that the first Intel Power Macs aren't even due for another two years.

We love the Mac Mini for its low cost and good performance, and the iBook G4 offers the same thing on the laptop side. With Intel versions of Minis and laptops due first, these low-cost options are an ideal bridge between aging Macs and the future.

The Power Mac G5 is our recommendation for long-term power running your existing applications. It's reasonably priced (well under $1500) at the low-end, and even that model has plenty of power, plus the major advantages of dual-disk RAID capability and upgradable graphics. Obviously, the high-end models give you more power, and that's what we'd choose if we were compressing media all day long.

The iMac G5 - second revision - is probably the best bet in the middle. It does everything pretty well; the price is attractive; and it's wonderfully serviceable....

... What about the reverse, running Windows applications on Intel Macs? That seems far more likely, but not yet in a clear, well-defined way (considering that Intel Macs aren't even designed yet). This possibility represents an enormous disincentive to the creation of Macintosh applications, to the point where we have to question the whole strategy Jobs pitched to us this week. With Mac OS X running on Intel hardware hosting Windows applications, what's left of the Macintosh? Tiger's Finder and Spotlight? This makes no sense. A Mac-only digital video distribution system? An all-encompassing Apple application suite? We just don't get it.