Resurrect a MacTel killed by a firmware update ...

Once upon a time I was carefully updating the firmware on a peripheral of some sort. As the update proceeded I impulsively moved to recheck the power connector ...

Brick.

Firmware updates can be lethal. Nowadays many devices have a firmware backup that will, at the very least, restore to the original firmware if an update goes bad. Alas, MacBook Pro's don't, and a recent firmware update that improved the optical drive behavior has bricked quite a few laptops. I thought a restore required a trip to Apple service, but it turns out there's a restore CD for the MacTel firmware and Apple has, not coincidentally, just updated it ... 

Apple - Support - Downloads - Firmware Restoration CD 1.3

The Firmware Restoration CD can restore the firmware of an Intel-based Macintosh computer... You can only use this to restore the firmware after an interrupted or failed update... This CD can be created on both PowerPC- and Intel-based Macintosh computers.

It won't revert an update, just fix a broken machine. Most of us just need to know this exists, if we brick our machines we can hunt it down then ... I don't know if there's a similar CD for PPC Macs, maybe they have an onboard backup.

Gmail spam filter is running amok again

Gmail's spam filter is running amok again. I just fished some important notices from the spam pile. It used to be if you added an address as a contact the sender was whitelisted, but that's not working any more.

Ironically, Google/Blogger's blog publication notices are particularly prone to be miscategorized as spam.

They were doing pretty well for several months but not any more ...

Retrospect Pro 7.5: It's better than it was

Retrospect is an old name in Macintosh software. It was the "enterprise" backup solution for many educational institutions and some businesses in the early days of the Mac.

When the Mac was dying, sometime after OS 7, Retrospect went into decline. Towards the end time Dantz, who owned it then, created a Windows SOHO product called "Retrospect Pro" that ran on a Windows machine and backed up both Macs and PCs. I wrote about my use of it many years ago. Most of what I wrote there is still true, so if you want to get my opinion of the overall app take a look at that old page.

Dantz foundered, earning a reputation for miserly customer support and increasingly buggy products. They never really adjusted to OS X; the code base was probably too old to fix and they'd deferred a rewrite for too long.

EMC bought Retrospect, and I figured that was the end. It was indeed the end for the Macintosh product line, it's not been updated in years and it's hard to believe it will be sold after 10.5 is released. I've discovered, however, that they have invested in EMC® Retrospect® Pro 7.5 for Windows.

I found this out because Retrospect Pro 6.5, which I've been reluctantly losing because there is still no alternative for automated backup of a mixed Windows/Mac LAN had become very unstable. It was failing with cryptic error messages, it's a few years old, and I was using it in an unsupported fashion (with clients released for newer server versions) -- there was no sense trying to fix it. I had to either upgrade or switch to individual machine backup - a thought too painful to consider.

I'd held off upgrading for years because Dantz releases were so buggy an "upgrade" only introduced new issues - and left the old issues unchanged. EMC looked worse at first -- no user forums, no trials, nothing. In the past six months or so, however, EMC reinstated user forums and, above all, provided 30 day trial versions of all their products. They'd done enough to deserve a look, they'd dropped the price (buy on Amazon), the upgrade price was reasonable, and I was desperate.

So I tried -- without first uninstalling Retrospect Pro 6.5 (mistake!). The first thing I got were error messages and log entries like this one:

OS: Windows XP version 5.1 (build 2600), Service Pack 2, (32 bit)
Application: C:\Program Files\Retrospect\Retrospect 7.5\retrorun.exe,
Exception occurred on 6/22/2007 at 10:56:33 AM
Exception code: c0000005 ACCESS_VIOLATION
Fault address: 004093c3 0001:000083c3 (null)

and like this:

• retrospect elem.cpp-993

I fumbled around a bit, thinking 7.5 was choking on my complex scripts, but I couldn't fix the problem. The fix was:

• uninstall Retrospect Pro 6.5
• reboot (because Retrospect does ugly things to low levels of the host OS)
• uninstall Retrospect Pro 7.5
• reboot
• heck, reboot again
• install Retrospect Pro 7.5
• reboot
• look for updates
• update and reboot

The 30 day trial then worked. I ran the backups for a week and did a few random file restores and there have been no errors, though I admit that the only Mac I backup now is a PPC Mac running OS X 10.4. I'll soon be adding in the Intel laptop and I'm reasonably sure I'll have problems -- I don't think EMC has many Mac resources left. I run the Windows software on an old XP machine I'll run until it dies and is replaced by a new Intel iMac and an XP VM.

So I bought the upgrade from Amazon, thinking I should get the physical media. The price was cheaper too I think. What you get is a CD - nothing else. No documentation of course, but I know this immensely complex and completely unfriendly software very well. (They've introduced "wizards" to try to make it friendlier, but I disabled those. I've no idea if they help.) The upgrade process is a bit odd, but despite hanging for a bit at one point it completed. What you get with the CD is an "activation code". You enter that on the right page, your old registration code, and your address information to get a new code, which you'd better not lose (it is emailed to you as well as shown online).

In summary, Retrospect Pro is still a very unfriendly and complex hunk of software, and the clients probably don't work properly with a modern Mac, but it's an improvement on recent versions and if you want to backup a mixed LAN affordably and automatically there are no other choices.

BTW, don't expect to be able to do a "bare metal" restore on OS X. That might be theoretically possible, but I've never heard of anyone doing it using Retrospect. This is all about backing up your personal data.

Google Maps - add content but where's my public content?

Google Maps Directory lets me select items to incorporate into "my map", where "my" is one of my Google identities. I like the distance measure, etc.

There are a few things I haven't figured out yet:

1. How do I find useful things to add? There are a lot of maplets, and they're ordered only by popularity. It doesn't look like I can search by zip (to find those relevant to a particular area) and there isn't enough metadata associated with the maplets to support search anyway. Google needs to provide more views and allow others to develop maplet collections.
2. How do the things I create show up on other people's maps? I can create pictures which show up on Google Earth, but they don't appear on Google Maps. Likewise the bicycle trails and other items I mark as "public" don't seem to be accessible either -- at least not yet.

I assume these will get sorted out soon. Google Maps are pretty darned exciting. They'll be even better when they're integrated with Public Google Calendar (so one can find events in both space and time and switch space/time views, pending Google's incorporation of four dimensional maps ....).

Apple: has a consolidated feedback page

There are several ways to get feedback to Apple:

1. Developers can report defects through the developer account. This is the most effective way to report a defect. You need a development account with Apple.
2. Apple forums: these are not officially monitored but word filters out.
3. Macintouch: Apple reads this. Items that are published by Macintouch reach many eyes.
4. Apple - Feedback: I used to think this was worthless, but they've now created a cross-product feedback page. I suspect it's at best "read" by a pattern-recognition text mining software, but Apple is at least investing in it. (Though they may simply use it a pacification ploy, in much the same way that offices include thermostats that aren't connected to anything.)

If you want to reach Apple, you probably need to inject the same meme by multiple messages, as well as get it on a widely read blog.

Mindjet (MindManager): operational problems -> maybe improving

[see update for how this turned out, below]

I wonder if this company outsourced all of its sales operations. I'm used to incompetent support, but it's rare to get incompetent sales!

Mindjet sells MindManager, an expensive "mind mapping" product that, alas, is a bit of a standard where I work. It has the unique advantage of very attractive and corporate-compatible graphics and it's reliable, so it's worth my employer's money.

Except, they won't take it! Here's the sequence:

1. July 3rd: Try to place order by web site. Web site is crashing, probably due to a problem with a partial update to their pricing.
2. Phone in to see what happened to my order. They quote me a price that's increased by 50%, turns out the price on the website was a "special" (though it's not labeled that way). I send them a pre-crash screenshot and they promise to call back once the advertised price is updated.
3. They don't call back.
4. About a week later I call again. The person can't locate my order. I suspect person #1 simply tossed it in the garbage rather than try to figure out their internal problems. Rep #2 promises to email and call back. Neither happens.
5. July 13th: Now onto 11 days, I call again. Get voice mail, they are on pacific time for their sales.

It's not my money, so I'll probably enter another order on the web site for whatever price they want and if I get two copies I'll deal with it then.

I won't, however, buy the copy I was planning to get for my personal use...

Update 7/24/07: I received a phone call from a MindJet sales executive and they've posted in comments that they're working on their operational problems. I wonder if the pricing problem I ran into is due to an odd $70 or so "support package" -- perhaps their sales organization was over-incented to up-sell that package and "forgot" that it's optional. In any case they are working on the problem, so I hope things will improve. I've edited the above to reflect my current thoughts.

Not incidentally, I now have more experience with the update and it's a very nice improvement on the prior version -- but they still share the same file format. The OS X version, which I've yet to purchase, lacks some of the Pro features but has some special OS X features -- like AppleScript support. In other words, it's a genuine OS X application, not a partial port. They've implemented bi-drectional synchronization between the XP version and Outlook, though they need to do something about the default display of task attributes.

Coding Horror builds a pc

Build a PC, CH style. Once upon a time people sold books on how to do this. Now there are blog posts that do a better job.

Changing times.

I'll probably never build another PC, but the example and parts list are good references in case I change my mind.

PS. CH has about 3,000 bloglines subscriptions. Wow, to think I knew him when he was starting out... (This blog has 2 subscriptions, and at least one of those is mine.)

Update 7/11: Part II. I liked the comment about drivers that come with the mb - toss 'em.

Update 7/24/07: CH has a cumulative summary and a set of suggested configurations.