Google Voice quality issue report form

Google seems to revise their customer feedback and problem reporting schemes monthly.

As of Jan 2010 we're to use: Contact Us - Google Voice Help to report voice quality issues.

Two weeks ago I had to stop using Google Voice to Montreal due to severe echoing, but the echoes are mild now.

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CrashPlan (or JungleDisk) instead of Retrospect 8?

I've been hoping to retire my XP machine running Retrospect Professional and switch to Retrospect 8 for OS X.

Then I discovered EMC hasn't been able to produce a manual / user guide for Retrospect 8 in the year since it was first released.

I just can't get my head past that. How can I trust a company that can't put a manual together? I mean, I know manuals are hard work, but surely in the midst of the Great Recession EMC could have found some tech writers? The simplest explanation for the lack of a manual is that EMC didn't finish the software and has since abandoned the product.

So I'm looking for alternatives to Retrospect - in addition to Time Machine. (I believe in at least two, completely unrelated, fully automated, backup systems).

Two years ago I considered CrashPlan. Back then it was designed to backup to a friend's machine, but now they offer free local backup and an offsite service. Today we'd need the family plan, which costs $100 per year.

TidBITS is fond of CrashPlan, they all use it ...

• TidBITS Home Macs: CrashPlan Central Slashes Hosted Backup Pricing
• TidBITS Safe Computing: CrashPlan Adds Direct-to-Disk Backups

Searches on "retrospect" and "crashplan" or "retrsopect vs. CrashPlan", found some good articles ...

• CrashPlan Pro vs. Retrospect 8.1 « Seek Nuance
• CrashPlan and CrashPlan Pro, Revisited « Seek Nuance
• Review: CrashPlan Backup - macosx.com
• Forget Computers :: Backup Software - Why we are leaving Retrospect for CrashPlan PRO
• CrashPlan Review – A flexible multi-platform backup solution | Blackbeagle (I like the 1 year update!)
• Online backup services (Fleishman, MacWorld, Sept 2009 - per recommendation of Seek Nuance)
• Crashplan - Wikipedia, the free encyclopedia
• CrashPlan Does Local, Remote, and Friend-Based Backup - Backup utilities - Lifehacker

The reviews are positive, but of course CrashPlan has the Cloud risk. If Code 42 dies, everyone's backups are toast. Since I will be doing local Time Machine backups this is less of a risk for me.

I'm persuaded to uninstall my trial version of Retrospect 8 and give CrashPlan a try. I'll report back on my test results starting with my new i5 (which has very little data on it so far).

Update 1/4/10: Through comments here and on Seek Nuance I'm hearing Mac geeks settling into a mixture of TimeMachine, SuperDuper (intermittent clone) and CrashPlan/JungleDisk. Seek Nuance also recommends a Sept 2009 MacWorld review.

JungleDisk is blocked by some corporate filters, perhaps because it can be used for file sharing as well as backup - it provides a standard WebDav interface and thus resembles MobileMe's costly backup service. JD can currently be used with Amazon's S3 storage service but was purchased by RackSpace - so it's unclear how long that will work well. Good JD references include:

• Jungle Disk - Wikipedia, the free encyclopedia
• The Savvy Technologist - Getting serious about backing up (Part II)
• Online backup services Review | Glenn Fleishman | Macworld

The big thing we've lost with the demise of Retrospect/Mac is a Mac server hosted cross-platform SOHO backup solution. Not surprisingly, this turned out to be a very small market! The home side of the Retrospect market is made up of about 10 geeks like me. On the other hand small businesses with a mixture of Macs and Windows machines are overwhelmingly likely to use a cheap Windows backup server -- or to drop the Windows machines altogether. It's easy to see why EMC effectively gave up on Retrospect 8.

My gut sense is that CrashPlan is more of a consumer/geek business devoted to backup, whereas JungleDisk is a geek-only business providing general cloud storage and more options (some of them shady). JD is a one-stop alternative to CrashPlan + DropBox. The big kahuna would be a Google file/backup store, but that's been on the horizon for about 8 years. It may never come.

Update 1/4/10b: Glen Fleishman was using Retrospect 8 as recently as a few months ago - and he's a pretty reputable Mac geek. Glen recommends Joe Kissell's "Mac OS X Backups" eBook (TidBITS team). That lists at $15 with a 10% off coupon for CrashPlan (discount is for CrashPlan+ for business, not for the online backup service) -- so if you're planning to get CrashPlan (online) it's only $5. In fact, however, when I clicked order it was only $7.50 because of a mysterious "coupon". So if I do pay for CrashPlan it's essentially free.

I won't regurgitate Joe's eBook, but I will update this post with what I finally decide to do after having read it.

Update 1/25/2010: I'm still evaluating CrashPlan. I did buy Joe's book and it's a bargain! Highly recommended.

Update 2/4/2010: I reject CrashPlan in the Cloud because of the security risks of their password reset policy. I may still use the free version as a complement to Time Machine backups.

Update 2/21/2010: I was having lockups on startup with my MacBook. The Console showed several errors, but none clearly pointing to CrashPlan (lots of VMWare activity seen though -- and quite a few warnings about issues with OS X itself). Since CrashPlan does have deep OS hooks and is a recent install, and since I'd given up on its Cloud function, I uninstalled it. The uninstaller is a very user-unfriendly shell script.

I feel I gave CrashPlan a good test, and it failed. At the moment I'm entirely reliant on Time Machine, which is not a lovely feeling.

Update 2/24/2010: After uninstalling CrashPlan I found bits of it remaining. There are two empty folders in the System Library that require root privileges to delete. They're not causing any trouble, but I prefer to avoid software that installs in the system Library.

Update 4/26/10: I went to the CrashPlan site to completely remove my account information. Can't figure out who to do it. Nothing like this in the FAQ. More badness.

Apple Discussions - The User Tips Library

The Apple - Support - Discussions - User Tips Library is an impressive albeit idiosyncratic collection of tips on OS X.

For example: Changes in DNS resolution in Mac OS X ... explained a few things that puzzled me (and reminded me that Apple's OS X engineers seem a bit overwhelmed these days).

I've subscribed to the feed for this library:

feed://discussions.apple.com/rss/rssthreads.jspa?forumID=599
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Choosing a DNS: What namebench showed me

I use OpenDNS for its domain blocking properties and I switch OS X Location to GoogleDNS when I want to bypass the filters [1]. I used to use my ISP's (Qwest) DNS servers.

So what did Google's free cross-platform Namebench DNS Server testing utility show me?

OpenDNS was my fastest option at 72 ms. [2]However OpenDNS is "hijacking" "google.com" and "www.thepiratebay.org". Google didn't have any good explanations of this, but (interestingly) Bing did (first time I've had Google fail and Bing succeed).

The hit Google omitted, but Bing showed, explained that OpenDNS proxies Google because of an evil trick Dell and Google have played on Dell customers for two years. Funny how Google missed that one.

I couldn't find any explanation of OpenDNS hijacking of "thepiratebay.org".

After OpenDNS came UltraDNS then General Mills-MG1 US and Google Public DNS. Google was 50% slower for us than OpenDNS.

[1] Even in Snow Leopard every machine user gets the same Location settings and, except for Simple Finder, any user can change it. Sooner or later the kids will figure out how we are getting around OpenDNS blocks and we'll have to do something else.

[2] There's a meaningless 1ms overhead because the LAN DNS is my AirPort which in turn goes through my Qwest modem.

Update 1/24/10: When I revised some DNS information at Dreamhost, OpenDNS updated quickly but Google didn't.

LogMeIn Hamachi - Free for family networks

Hamachi is a shareware VPN application. LogMeIn is marketing a free version for non-commercial use.

Alas, I think it's Windows only.

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Time Machine: Fail first, then flaw discovered

At the very end of attempting to restore a 40GB iPhoto Library named “Current” from a Time Machine / Time Capsule backup I got this message [1]:

The Library “looked” ok, so I tried to open it:

Since a backup is only as good as the restore, I pronounce Time Machine to be worthless [2].

Actually, worse than worthless. The inclusion of Time Machine with OS X has largely eliminated alternatives. It’s malign.

I’m not completely surprised. The chaotic state of Time Machine/Time Capsule documentation is a pretty good indicator that the product is troubled.

I’ll count myself lucky this time. I discovered that my main photo library backup, containing about 10,000 irreplaceable images, was worthless.

How am I lucky?

I have two other backups, including a straight file copy that I’ve verified works. So I learned I couldn’t rely on Time Machine at the cost of a couple of hours of lost time. It could have been much worse.

I’m going to next test a restore of this library from my Retrospect Professional/Windows backup.

[1] For Google: “You cannot copy “Current” to the destination because its name is the same as the name of an item on the destination, except for the case of some characters.

[2] This error message could mean anything. Don’t take these things at face value. The fact that it occurs at the very end of the restore is curious. I did try a reboot but I didn’t try rebuilding because even if that had seemed to work I wouldn’t be able to trust that my image library was truly intact

Update 12/31/09: Retrospect Professional did restore my iPhoto Library, so it won this contest. Nice to know one of my backups worked! It does, however, deserve its reputation as insanely difficult to use. It was also exquisitely slow, though it's running on an old XP box and my backups are huge.

I did, however, find a clue that might explain the Time Machine failure. After I did my restore I discovered my "Pictures" folder had incorrect permissions. My user account had read-only permissions for the folder (why? no clue.). So I wonder if Time Machine tried to write something to the containing folder when it finished its backup, that failed due to a permissions problem, and then produced a misleading error message. I may try an experiment to test that.

Update 1/1/2010: My experiment concluded; the Time Machine restore worked. The bug is that Time Machine fails to check permissions on the target folder prior to the restore. It will attempt a restore that almost works, then fails at some critical last step. This problem may only show up when a Package is being restored into a Folder for with the user (and Time Machine?) does not have write permissions.

I filed an Apple Developer bug report: 7504890.

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HoudahSpot fixes Spotlight -- for a steep price

HoudahSpot is, like the now defunct MoRU/FileSpot, a tool for extending Spotlight.

At $30 it's not cheap, most apps of this sort go for $10 to $20. On the other hand, it's not like there's much competition, and it's not like Spotlight is getting much better.

It's crazy, for example, that Spotlight doesn't have a "path" column (folder names). HoudahSpot does. HoudahSpot also plays nice with LaunchBar and PathFinder. On the other hand, HoudahSpot's Help file is pretty crummy.

I've started a two week trial. I'll update this post if I buy the app.