Installation notes from buying a new AT&T contract phone iPhone 5s - and advice on 'managed device' updates

This post, I think, is mostly useful for me, though it may be of interest to someone ordering a new contract phone that will be swapped to a different number.

I had an iPhone 5 and Emily had a 4S, we're on an AT&T corporate-discount family plan. My i5 was "blessed" by my employer; I can access our Exchange server with it. I ordered a 32GB AT&T 5s from Apple using Emily's contract, but my plan was to switch it to my account, Emily would get the 5, #1 son gets the 4S and his 4 goes to the phone bin [1]. (Somewhat unfair, but the fingerprint activation is very nice when security controls limit unlocked sleep to 5 minutes.)

It may also help to know that we still USB sync to iTunes rather than do iCloud backups -- a retro behavior that will probably go when the iPhone 6 is released.

Some notes on the transfer - which had more than a few glitches:

• The 5s (gold fwiw) came with a SIM w/ Emily's number. So once I activated her other phone was offline. That was a nuisance, it left her without a working phone during the transition.
• I think an Apple shipped phone should be first activated with the SIM (Emily's #) it shipped with. That's what I did, but AT&T activation failed. A message said it was offline. I ended up connecting it to iTunes and doing the activation there.
• In iTunes I decided to first activate as a new phone, then worried the automatic renaming would match my old phone and confuse the backups. Fortunately I'd changed my old phone name from the default. 
• During the activation process I entered data, like Location Settings and my iCloud credentials, both by iPHone and iTunes. This is weird; there must be a more standard way. In any case it worked.
• Once the phone was activated I switched SIMs, then confirmed the numbers had switched. I could reach the 5 with Emily's SIM by phone, but not the 5s. (I'll get to that part).

This is where things got messy; I've revised my original post because I think I know why it got messy. I was giving Emily my 1yo iPhone 5 -- and that device had been attached to the corporate network. It was a 'managed' phone, and managed phones are odd. I should have wiped it first then restored from her 4S backup, but instead I did a simple restore. I ran into these problems:

• The full restore required a double-sync, where the first sync only restored config data, and the 2nd restored apps and media. The 2nd sync was held up because the iOS corporate configured security settings demanded a passcode. 
• When I restored Emily's 4S backup to her new iPhone 5 I first had to turn off 'Find My Phone'. After restore her passcode didn't work, but my old passcode did. I also ran into the usual odd experience of having to enter iCloud credentials multiple times (icloud vs. me confusion)?
• Emily's AT&T visual voice mail was out of order, it behaved like regular voice mail. Fixing this was an odyssey of its own.
• After the restore Emily had a very large number of apps -- all of my old ones and all of hers.
• To my surprise her iMessage and Facetime services actually worked.

Emily used her phone like this, but we did see some flaky iMessage behavior (which can be flaky anyway). After a day or so I did another backup, then did a full wipe of her phone and restored from iTunes backup. That's what I should have done the first time around.

 

Incidentally, I bought a SwitchEasy Frost White Numbers case, largely because of a Wirecutter recommendation. I turned out to be a frosty clear case with port seal plugs. I wonder how long the plugs will last, but I like the idea of some water damage protection. 

[1] It needs a new Home button and a new battery; I may pay for a refurb 4 before Apple runs out of them. iPhones have a long useful lifespan and it would be handy to have an unlocked 4 in reserve.

When iPhone AT&T visual voice mail has disappeared and change voicemail password is stuck on "saving password"

I'm used to running into odd problems when I upgrade our iPhones, but Emily's Voicemail malfunction was particularly odd. I do wonder how civilians cope with this stuff [1].

I'd swapped the SIM that came with a 5S I pinched into my former 5 then did a restore from Emily's 4S backup. It had the usual restore quirks -- need to sync twice, entering iCloud credentials multiple times (".me" confusion?), etc. 

The worst was voicemail though. When I checked there was no visual voicemail, just a call to AT&T's old school stuff. Apple's troubleshooting guide didn't work -- including a network settings reset. I reset her voice mail password from the AT&T mobile web site -- that didn't work either. When I tried a reset from the i5 it hung on "saving password".

What seemed to work was a whacky recommendation I've seen in a couple of places.

When I try to setup a greeting for my...: Apple Support Communities

had this problem, and it has stopped. I am not sure if this will work for you, but it worked for me. Call your own number--you should get a prompt to enter your password. Follow the phone tree prompts to personal options. Record and save a new personal greeting. After I did this, and went back to my iPhone visual voicemail screen, I got a new message that said your voicemail password is wrong. I reentered my voicemail PIN and then the save button started working again. Hope this works for you.

 Lost your Visual Voice mail? - MacRumors Forums

I let the direct voicemail call go through, entered my password AND RERECORDED MY GREETING USING THE 3RD OPTION OF FULL PERSONAL GREETING. My iPhone then prompted me with a message saying I had the wrong voicemail password. I entered the password and Visual Voicemail re activated.  

It felt like voodoo, but I had nothing to lose so I looked up the voice mail commands and tried. A minute or so after I disconnected a dialog popped up asking me to enter a voicemail password. I did that and Visual Voicemail returned.

I'm not sure the "magical" fix really did anything. Maybe AT&T's system just took a while to reset. Perhaps if I'd turned the phone on/off a few more times, or just waited, it would have fixed itself. Still, if you get stuck, you might as well try this one.

[1] Maybe it's this kind of thing that causes otherwise rational economists to confuse the cost of replacing a battery on a 4yo phone with the subsidy price of a new device (Rampell seems to have revised her post to cover her confusion).

Update 11/30/2013: This happened to another phone, again with a SIM swap. I wonder if the problem is more common on 7.0.3. This time changing the voice greeting had no effect, but resetting network settings brought up a password prompt and fixed the problem. I only had to reenter the wifi password.

How to get back the Gmail compose that you used to love.

It's simple, at least in Chrome.

Control-Click on the Compose button. Your Compose opens in a tab - with To and Subject line exposed, full view. Alternatively, shift-click to get a new window.

Shift-C works too, opens a proper compose. Ctrl-C doesn't work though.

Reply isn't as elegant.  Shift-R when in the context of a menu creates a right sided 'pop-out', shift-click or ctrl-click on top right icon to get it in a separate window. Alas, subject line is still hidden, that's another click to expose (Google hates subject lines, no kb shortcut either). Also, prior text is hidden -- yet another click.

Shift-A replies all in new window.

Have I mentioned I don't like Google?

We need a Chrome Extension that fixes Reply.

Why I couldn't unlock my wife's AT&T iPhone 4S - number, contract, family and device

I've had quite good results with AT&T's unlock procedure for our family's post-contract iPhones including a 3GS, 4 and 4S. So I was surprised when I was unable to unlock a phone that I thought was post-contract. I entered the number into AT&T's form, and before I could even enter the IMEI that identies the phone I got an inline message telling me I couldn't do the unlock.

It didn't explain why, so I was a bit frustrated. After I took stock of our phones and used AT&T's obscure contract expiration page I realized it made sense. With various swaps of phones and contracts among the family I'd gotten confused. We have five devices, 3 are unlocked, and we have two 2yr ongoing contracts for the newest phones (a 4S and 5). So I need to wait another month. [1]

If you're confused by this process (who isn't?), it helps to know AT&T's first test is by phone number. The phone number is the unique identifier for a contract. If that number has no eligible IMEIs associated with it then you can't go further (as far as I know).

If the phone number has eligible IMEIs then the next test is IMEI. I'll find out in a month how that works with a device that's been services swapped ... twice (... because the first Apple Store service swap (refurb) was defective of course).

[1] AT&T allows you to get a new contract phone prior to contract expiration, but that doesn't mean you get to unlock the old phone early of course.

Mac OS X Kernel Panic -- some debugging tips

Two  Four months ago my 2009 iMac was, if not rock solid, at least compacted dirt solid.

Then my 1TB internal Seagate drive (a replacement of a recalled drive) failed its SMART test. Since then it's been one odd thing after another; I haven't had a long enough trouble-free period to say anything sensible about the 1TB Samsung SSD I had FirstTech install in place of the failing HDD.

Today it's been a bit worse than odd -- I'm getting kernel panics. The multilingual white screen of death to be precise.

Usually this means a hardware error, and since I recently had a 1 TB SSD installed that's an obvious suspect. On the other hand, I've seen some odd firewire behaviors over the past few months. Maybe something in my 3 device firewire chain is malfunctioning (shades of SCSI chains of old, but I've also seen failing USB hubs cause weird crashes).

I saved one of my kernel logs and went into basic diagnostic mode, removing all peripherals. Apple Hardware extended test seemed to work, but it got stuck when my hard drive fan "Failed" (Presumably with my hard drive gone this result is misleading?).

Next I looked at Activity Monitor for anything running I could uninstall. So far I've removed:

• Tech Tools Pro
• Citrix Receiver
• Carbon Copy Cloner

Of these I'm most suspicious of Citrix Receiver, next Tech Tools (esp with the SSD installed) and least of all CCC.

Then I went looking in LaunchDaemons and I found some odd ones:

• com.google.keystone.daemon.plist: Google's updater I think
• com.barebones.textwrangler.plist: probably benign
• com.mac.adg.SquidMan.plist: Ok, this was amazing. Looks like I installed it in 2001. It had a running process and a file in privileged helper tools
• com.bombich.ccc.plist

I cleared those out. Next I researched how to interpret kernel panic logs (/Library/Logs/DiagnosticReports), these articles seem to cover the domain ...

• Mac OS X: How to log a kernel panic 
• Resolving Kernel Panics
• Resolving Kernel Panics OS X: About kernel panics
• Technical Note TN2063: Understanding and Debugging Kernel Panics
• Technical Note TN2118: Kernel Core Dumps
• How to troubleshoot a kernel panic | Macworld
• Tutorial: Avoiding and eliminating Kernel panics | MacFixIt - CNET Reviews

Alas, the easiest thing to interpret is the kext list, and mine looked benign even before I removed the above items.

Since my memory is old, and since it passed extended memory tests using Apple Hardware and Tech Tools, I'm most suspicious of a hardware failure in my Firewire chain, secondarily a failing USB hub. I don't know any way to debug those other than slowly adding things in until I get a panic, then removing them and seeing if the panic resolves.

Update: My firewire 400 to 800 cable is ripped apart near its insertion point. Subtle, but I may have a suspect.

Update 10/21/2013: Good app.net thread on this. My overall recommendations on a kernel panic problem is now this sequence

1. Look at the kernel panic crash log list of loaded kext. Do any of them look odd or unfamiliar? Google and any that are not Apple native. [@gaelicwizard says this is low yield in modern versions of OS X]
2. From admin account look at Activity Monitor and scan processes for anything odd.  [@gaelicwizard says this is very low yield in modern versions of OS X -- OS is pretty robust to this, see also @clarkgoble's tips below]
3. Remove all peripherals. Run Apple's Hardware Check (used to come on DVD -- seems to run MacOS Classic!) to check memory or use Apple Diagnostics for machines post June 2013 (issue list documents what it can test). If don't have that use 3rd party app. Apple has its own "Apple Service Diagnostics" which is not legally available to us.
4. Inspect all peripheral cables for defects (esp. firewire).
5. Add USB devices. I don't know of any way to check for faults other than running and observing. Try boosting traffic (copy to drive) to stress.
6. Add Firewire devices, one cable/device at a time.

Some Panics need to be diagnosed via remote network connections, and a networking Panic may need to be diagnosed remotely using a Firewire connection.

Note that if the fault is outside of the Mac a trip to Apple Store is unlikely to help. We can hardly bring all of our peripherals to the store.

There's a way to read a crashlog kext list and identify the kexts associated with Firewire, USB or Bluetooth and thus know where to look. From @gaelicwizard

• The backtrace of the crash tells you where the actual panic happened. It is often, but certainly not always, within or close to where the error happened (at least as far as hardware faults go, IME). It should say a bunch of IOBluetoothHIDDrive ... AHCI is SATA. OHCI is FireWire (and some old USB). UHCI is USB. Often, the extension will just say FireWire or USB or whatever, but sometimes you see those acronyms too....

@clarkgoble summarized his approach as well (See also: Clark's Regular Maintenance Script) including general maintenance ...

• I've regularly audited kexts and then launchd agents. With kexts it was relatively easy since 32 bit ones were disabled on newer machines. That meant it was harder for old ones to persist. With launchd I try and know what's there, do a Google search if I don't recognize it, and frequently disable things. (I had problems with a Google updater a few years back for example) 
• The other debugging I do is to check Secrets (a pref pane for standard defaults modifications) and see if I set something that is a no no with new UI. Then I check pref panes, menulings, and running programs... I also run my maintenance script since the caches often cause some problems in my experience. Especially with older versions of Safari...

Calendars 5.app for iOS - don't break my heart.

I've only been using Calendars 5 for a few hours and I'm in love.

I'm sure I'll hate it eventually, but I usually do my hating faster than this. Calendars 5 is the best calendar app I've used since DateBk 5; it gives me hope I can survive Johnny ("The Designer") Ive's kneecapping of iOS 7 Calendar.app.

This is what we've needed. No #$@$@ wasted white space. This is a Calendar app that lets us actually, you know, see the friggin' appointments.

It synchronizes with any one or more of Google Calendars, Google Tasks, and the "native" iOS Calendar apps. I think the Google Calendar sync is using Google's native APIs; I didn't have to use Google's odd web page to setup CalDAV sync for multiple Google Calendars. i had only to enter my Google credentials and all my 15 or so Google personal, family, and subscribed calendars were immediately available.

But what about my Corporate Exchange Calendar? I figured that wouldn't work - but I was wrong! I enabled 'Native'/'Local' Calendars as well as Google (when I first connected it seemed I could do only one or the other, that's wrong) and I picked up my corporate calendar that way [1]. (Calendar.app on my phone also has my Google Calendars, but native support is much nicer than CalDAV support so I disabled those.)

I don't use Google Tasks, but Emily has been reluctant to add the complexity of a separate task manager to her Calendaring. With Calendar 5 there's only one place to look.

List, Day, Week and Month view in vertical and horizontal layout are all effective on my iPhone 5. Did I mention Search in List view? Fast!

This is the Calendar app I've been waiting for. Not Cue, not Fantastical, not Agenda -- this one.

[1] I didn't try to edit that Exchange Calendar, that barely works at the best of times on Calendar.app.

DreamHost transferring its domain reseller/registrar business to eNom

File this one under deep sigh.

I started using Dreamhost for web services and domain management in 2008. I've been reasonably satisfied with them, though these days the main thing they do for me is host my share blog and manage domains, including some I moved from eNom/Google Apps. So I didn't expect any problems when I renewed one of those domains.

Alas, Dreamhost has moved their Domain registrar services to eNom. It's not clear exactly what his means, as they may always have been a reseller of someone else's domain management. In any case I had to go through a multi-step transfer process, which was not helped when Dreamhost's outdated UI told me I was transferring to LogicBoxes - which I'd also not heard of.

I contacted support seeking an explanation. They responded (I've fixed up the english, I don't think my support person is a native speaker):

Thank you for contacting Dreamhost Support. We are a registrar (reseller), we used to use LogicBoxes (still do for some  domains), but we are transferring most of the domains we can to eNom because we have had issues with logicboxes in the past.

The email you confirmed was to have the domain move from LogicBoxes to eNom, but the domain will still be registered through Dreamhost … Nothing will change on what you see, you will still manage it renew it, and everything through us. The change will actually be on the administrator side which we will see... 

I'm a bit concerned about the sloppiness of the process -- and that it was a surprise to me. I assume times are hard for this kind of hosting service -- much of the value they once delivered has moved to other businesses. 

Update: I realize I'm not getting anything from LogicBoxes, so this email dependent process may not be working. I'll see what Dreamhost support says.

See also:

• Transferring a Google Apps eNom domain: Awkward! 3/2009
• Dreamhost - registrar and hosting - still like 'em 1/2009 - discount code KATEVA