Wednesday, October 20, 2010

How to replace a $150 MobileMe family renewal with an $83 MobileMe renewal

A new Mobileme Family Pack costs $83 on I thought my renewal through Apple would cost $99. Wrong, it cost $150; $99 for me and $50 for the family pack "extension".

That's wicked.

It turns out I could have renewed by buying the $83 family pack.

I'm going to see if I can get a refund. Don't make my mistake!

Update 10/20/10: I had a very satisfactory response through Apple's Express Lane. I have 45 days after payment to cancel for a full refund. If I then reactivate with a family pack key I get all the family accounts and data back -- Apple keeps it for a time (forever?).

So I'll order the renewal package from Amazon. When I have they key ready I'll cancel for the full refund, then immediately renew using the Amazon family pack key.

Update 10/28/10: This worked, with only a few surprises. Here's how to do it.

  1. Before you cancel, make sure you have every family members user name and password at hand.
  2. Cancel the account for a full refund (within 30 days).
  3. login again with the account owner un/pw. You get a note that the account has expired. Enter the MobileMe key you got from Amazon.
  4. You will see your account, but nothing about family members!
  5. Now add each family member back, one at at time. When the dialog comes up it will ask you if you want a new account or to migrate an existing account for a regular member. I chose the 2nd option. Enter the un/pw of the family member. It takes about 30 seconds for the accept button to appear if you've entered correctly. Errors get an immediate response.
As best as I can tell no data was lost. I could see all the synchronized contacts I expected to see.

1 comment:

Tomcaticus said...

I think this may work for me, but my situation is slightly different. It looks like you started from family accounts that you renewed. My wife and I currently have 2 individual accounts. I want to switch to one family account, but not lose any data (email) from either account.

I'm pretty sure I can switch my individual account to a family pack. Do you think I will then be able to add my wife's existing account (using the same user name) to my new family account? There are some reports that the other account needs to be a trial account.

Of course, I will buy the Family Pack on Amazon first.

Thanks for your help!