Tuesday, December 02, 2008

EMC Retrospect's fake Mozy online backup integration

A recent update to my Retrospect Professional for Windows [1] put a Mozy link on my Retrospect left sided navigation bar.

Well that seemed interesting. I followed the link to setup a free Mozy account. Mozy would be interesting if I could treat it like any other Retrospect backup set. A Google search turned up a plausible explanation ...
EMC’s Iomega and Mozy Divisions Offer Combined Desktop and Cloud-Based Backup | Xconomy

The three units are Walnut Creek, CA-based Dantz Development Corporation (acquired by EMC in 2004), makers of Retrospect backup software for Windows and Macintosh computers; Utah-based Mozy (acquired last September), which offers online backup services for consumers and businesses; and San Diego-based Iomega (acquired in April), which makes external hard drives. The organizations said that starting this summer, new portable and desktop hard drives from Iomega will come with instructions on how to download a free version of Retrospect Express that also helps buyers sign up for the free or premium versions of Mozy’s online service
I sign up for the free 2GB account. Of courses I'd never buy without testing.

Ok, now to fire up Retrospect Pro and ...

And Mozy does not show up in my Backup Set options. It doesn't appear in the Help file. There's a page on Retrospect's site but, you know, it isn't very precise about how the two "work together" ...

No. It can't be. I've been conned! It's just a stupid hyperlink! There's really no integration. Argghhhhh.

And I was just starting to think kindly about Retrospect. It's much less buggy than it was two years ago. Still way too complex for non-geeks, but reliable is good.

That'll teach me to think kind thoughts of software vendors! EMC just ripped off 20 minutes of my too-short time on earth.

How bloody annoying.

[1] It mostly backups my Macs, but it works so I keep it on my ancient XP box.


Anonymous said...

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A detailed review of Mozy is found here:

Anonymous said...

The edition you have has "light" integration... aka a shortcut. There is another edition called Retrospect Express HD which has full integration.

JGF said...

"Light indeed".

So it wasn't a complete scam, there's a solution that works.

I imagine they don't want a Retrospect Pro licensee backing up 20 machines to a single Mozy Home account for $5/month.