iTunes 12 and iOS 8.4 photo sync bug with Aperture (and iPhoto?) causes silent sync failure for my Audiobooks

Props to app.net@clarkgoble for clueing me into this bug. I’d been seeing iTunes/iPhone sync hangs with my device, but when I returned iTunes seemed to have completed. I forgot, probably because I’m tired of tracking Apple’s issues [1], that iTunes “swallows” fatal errors during device synchronization. In retrospect it wasn’t completing sync.

The clue that I had a real problem was that I couldn’t get new Audiobooks, which must be transferred by old-time iTunes sync because they’re stuck in the 00s, to show up on my iPhone. Clark’s app.net note gave me the idea to turn off photo sync. With photo sync disabled iTunes put the Audiobooks on properly.

There are two Apple issues here. One is an iTunes/iOS bug with Aperture (and probably iPhoto), the other is that iTunes hides serious failures from its users. There’s not much hope for either bug. Aperture/iPhoto have been abandoned (as best I can tell nobody uses Photos.app) and the iTunes error-handling problem is quite old.

I’m going to also disable my Aperture screen saver module to further isolate Aperture for OS problems. Now that I have a workaround for Apple’s ancient network share photo slideshow bug I’ll just export our slideshow images to a thumb drive hanging off our Time Capsule.

[1] Apple’s software engineering issues are impressive. At this point Tim Cook has full responsibility — failure of a major organizational function is always the CEO’s responsibility.

Aperture - I think the Facebook integration may be bad news.

I ran into some Aperture issues lately, and in the process of debugging I created a new instance of my @40,000 image 300GB Library.

After the rebuild one Facebook album was empty, an album that showed with the number ’84’ in its title …

It’s not the only empty Facebook album, there’ve been a few over the years. There was also this:

Yeah, that’s weird.

I think I know what happened to the “Kayak” album — I think those were the images that behaved oddly. I exported them, deleted them in Aperture, and reimported. They were never 84 though — that’s weird enough that I’m going to dig through old backups to inspect older versions of Aperture. I suspect the count is a bug of some kind.

I don’t need this kind of risk. I loved being able to export albums to Facebook, but synchronization is hard, I don’t have much faith in Apple’s software engineering at the best of times, and Aperture is a dead product. 

So I went to remove my Facebook credentials from Aperture and I got this…

3996? 25 maybe. Yeah, this thing is really buggy. Since I was working from a reconstruction of my still existing Library I went ahead and removed. Here are the before and after image counts:

Yep, no change.

Now to try rsync -avnc $SOURCE $TARGET to see if I can figure out what did or didn’t make it to the reconstructed Library.

Update:

Tonight I started using Photos.app as an adjunct to managing my iCloud shared albums. I noticed it does not have Facebook integration. Pretty strong hint there.

I’ve setup a completely separate Library for interacting with Facebook — if nothing else it can be a convenient uploader and album manager. That way there’s no risk to my core Library. I’ll have to figure out some automation for moving images between the Libraries and up to Facebook.

Update 8/13/2015

I clearly don’t know how to use rsync. My attempt just returned a list of all the files in my original Library. Diff took overnight, but returned a list of files only in the original. I opened up the Library with Finder’s ‘Show Package Contents’, navigated to the Masters (what I really care about) and then drag-dropped the folder into terminal diff -rq to get:

diff -rq /Volumes/Media/Backup/Current.aplibrary/Masters /Users/jgordon/Pictures/Current.aplibrary/Masters

This returned a list of 50 files. Which was kind of worrisome, but on inspection they were all thumbnails that I’d found and purged; under some conditions, perhaps related to buggy/dangerous Facebook synchronization, Aperture misfiles lost thumbnails as Masters.

Audiobooks not showing in iOS 8.4 iBooks? That's because they're still like Movies used to be. Also, The Great Courses.

Decades ago I talked about a personal dementia prevention solution. A dementia test application would be hidden in the OS, but about once a year it would randomly launch. Once it appeared I’d have to complete it — or a lethal shock would be administered. Fail the test — get the shock. The shock would look like an accidental short-circuit, so life insurance would pay out.

I like to think ahead.

I’m pleased to report that today we do have a dementia test, though we’re still working on the electric shock. The test, of course, is Apple’s iTunes and related iOS apps. If you can make them behave then you’re still a potentially viable worker; not yet ready for the Soylent factory.

I gotta admit, things are getting a bit worrisome. For example, today’s audiobooks adventure. It started when Emily decided to pick up some lectures from “The Great Courses” (which we once new as the “Teaching Company”, indeed that’s still the corporate name). We started listening to these about 25 years ago, playing cassette tapes while driving our Mazda 323 cross-country and spritzing ourselves with water spray (no air conditioning).

It’s been a year or so since we bought from them — these days I mostly listen to In Our Time Podcasts [1]. We got one of their 80% off flyers [2] though, and it was hard to resist tormenting the kids with automotive education. So we bought a few. The distribution is a bit complex — DVD or CD (for most lectures you really only want audio, but we did DVD for the $40 photography class) or “Windows” / “Mac” files [3] and (usually) supplemental streaming.

What they don’t mention is that many of their lectures can be purchased from iTunes for less than the CD or audio file download costs in iOS friendly Audiobook format. That’s a lot more convenient than their other options, and cheaper too. So I bought two lectures that way, a short history of London (#3 and I are visiting in October) and Daily Life in the Ancient World [4].

That’s when the dementia test showed up. It’s been years since our last audiobook purchase (viz: In Our Time) and everything has changed [7]. It took a couple of Google searches to figure out that Audiobooks were now tucked away in an obscure corner of Apple’s brutally neglected iBooks.app. Some dungeon-chained Apple product manager decided they could be considered a kind of “Collection”. [5]

Okay, but I’d purchased them and they didn’t show up. Why was that? My Movies and Music and book-book purchases show up in iCloud. Why not these audiobooks? Google found me some documentation, the same team that decided an audiobook was a kind of “Collection” introduced an obscure control as an attribute of a particular Collection called “Hide iCloud Books” (even though these aren’t, you know, Books. Do you see a trend here?)

So I turned that Off, so they wouldn’t hide. That’s a double negative I guess.

Except they still didn’t show up.

This began to remind me of the old days, when we’d have one chance to buy music or videos and everything was managed and backed up using iTunes. Yep, it’s just like that, unchanged from 2013. Download to your phone, and it stays on your phone [6]. No iCloud joy, no freedom from iTunes, you need the old beast still.

Just audiobooks mind you. And, of course, it’s not documented.

Apple must be a desperate place to work these days…

- fn -

[1] Still using Apple’s awful Podcasts.app. Podcasts.app and iBooks.app should chasten those who clamor for iTunes to be be divided into separate apps. Be afraid.

[2] Their pricing is a bit nuts — high list prices and large discounts. Do look for discount codes and the like before purchasing, though the iTunes audiobook prices are often quite reasonable

[3] Their audio/video file format recommendations are bit odd, but I didn’t have time to dig into it. Does Windows 10 still prefer wmv?

[4] I’ve chatted on app.net about writing a book that would describe a ‘day in the life’, from pooping to earning money to playing with kids across history and geography. So I’m looking forward to this one.

[5] Collections used to be sort of meaningful in iBooks, but that ended a year ago.

[6] Well, not quite. If you go to your iTunes purchase record, click on problem and say you had trouble downloading, the purchases are added again to the download list. I had my original purchases, but tried that as an experiment.

[7] Very much for the worse. Audiobooks had a large regression with iOS 7. iOS 8.4 is, in some ways, a partial improvement on iOS 7. Which mostly shows how bad iOS 7 was. Tim Cook has failed to rescue Apple’s long ailing software engineering.

[8] It no longer works to manage iPhone content from both iTunes and iOS. It never worked well, but these days it doesn’t work at all. iTunes can’t synchronize device and desktop states. So if you use Audiobooks, and you have any hope of sensible software behavior, you probably need to go all iTunes for media management.

Update 8/13/2015: Audiobooks not being synchronized to iPhone

I thought I was done, but the Audiobooks wouldn’t sync to my iPhone. That turned out to be a side-effect of an iOS/iTunes bug with photo sync from Aperture. The Aperture photo sync bug causes iTunes sync to silently fail (no UI indication) prior to Audiobook transfer. Removing photo sync let the process complete.

 

Aperture misbehaves: images that can't be moved between projects

I have a  set of images in Aperture that cannot be moved between projects. If I try to move them they are copied.

I’ve repaired permissions and done the standard database repair to no effect.

I’ve inspected the images in the Finder by exploring the Package contents and searching on the Aperture provided file names — they appear unremarkable. 

I’m afraid something in my Aperture database is broken, but I’m reluctant to do a full database restoration. I don’t know how much data will be lost. 

I fear multiple backups and a full database rebuild are in my future…

Update 

I researched this a bit, glad that a few old Aperture sites are still around. Two useful references:

• Get help with Aperture 3 - Apple Support: Apple’s cumulative troubleshooting document
• How do I repair or rebuild my Aperture library or permissions? | PhotosApps.Expert

I think I’ll try importing into a new project. I have a 500 GB Library on a 1TB SSD, but I can start the import into a peripheral drive tonight.

Remember when database/file system corruption was a solved problem?

Porting a landline number to a prepaid account with Google Voicemail -- then turning off the phone. Would that work?

As of today we are almost free of CenturyLink, the latest telecomm Titanic. Our final connection is a minimal (no features, no long distance) $17-20/month landline service that should theoretically support our old security system and keep our longstanding home phone number for incoming calls [1].

That’s not as good as it sounds however, since for much of the past 14 days we’ve had no phone service at all; we’ve been forwarding the home number to a cell number while we wait for CenturyLink’s second attempt to restore basic service. Even in the near term CenturyLink landline service is probably not a viable option.

There are 3 obvious alternatives excluding Comcast and simple mobile port. [3]

1. AT&T Home Phone: $20/month add-on to our AT&T family plan, and if anyone can port from CenturyLink it’s AT&T. On the other hand, we may want to leave AT&T for Ting or T-mobile sometime in the next few months.
2. Obihai SIP/VOIP devices with integrated Google Voice. (see also: porting to Obihai/GV by way to AT&T burner)
3. Port to Googe Voice via AT&T burner.

I wonder if there’s a fourth alternative. This would be a prepaid plan that is compatible with Google Voicemail. I know H2O wireless can do this and it’s very cheap, but their service level is fairly spartan. Ting might be good at $9/month with an old GSM iPhone 4, but it’s not clear they support Google Voicemail (maybe on GSM but not CDMA?).

 

With a prepaid plan that had a low monthly minimum fee, we could setup Google Voicemail then power off the phone. All messages would then go to voicemail, but not use any minutes. We’d just be paying for routing to Google Voice, but we’d have the option of powering up the phone.

 

Anyone try that?

 

- fn - 

[1] It is notoriously hard to port a number from CenturyLink. As of 2011 they had a waiver for violating local number portability mandates. I think they are technically obligated to port, but few people seem to succeed.
[2] H2O wireless is even cheaper, at $40/year for a similar level of service. But H2O is a true bottom-feeder — ok for a kid phone but not quality enough for our home number. Porting from H2O, for example, is quite chancy. Other alternatives would be a Sprint or T-Mobile or AT&T burner phone, but their minimal per-month costs are likely higher.
[3] Comcast is our new internet provider. They are also universally hated. We’d prefer to keep them as the dumbest pipe possible and minimize dependencies on them. A simple port to a mobile number is higher cost as AT&T home phone without the AT&T benefits. We don’t want to change our existing mobile numbers and we don’t want to lose the home phone number (yet).

Switching from CenturyLink to Comcast: last rats off the sinking ship

I was on hold with CenturyLink's “retention” service. That’s where support sends customers who request escape. The first 8 minutes of hold sounded like this ...

MMMMMMMMMMMMM (music) MMMMMMMMMMMMMMMMMMM (music) RMMMMMMMMMMMMMMMMMMM…. (silence) … (music) MMMMMMMMMMMMMMMM

I heard it on my iPhone because our CenturyLink landline is dead. Again. It’s been dead for about 5 of the past 10 days, despite a technician visit.

After 8 minutes of hum-buzz the line switched to classical music and, at 17 minutes, a woman answered. I told her I was calling to turn off my internet service. She said she couldn’t hear me, and a few seconds later she hung up.

I'm filling out the MN State Attorney General Consumer Complaint form and I’ll see if switching our landline number to a burner phone forces a service kill [1]. Not coincidentally, here’s the past year of CenturyLink share prices compared to S&P and Comcast.

Yeah, they’re dying.

Happily I switched to Comcast for Internet services today. Yes, Satan, but a Satan harried by millions of angry customers. So we have allies. On the other hand, we may be among CenturyLink’s last 10 customers. Not much help there.

For the sake of those still stuck in the DSL era, here’s are the things I didn’t know about switching to Comcast:

• You have to browse Comcast’s site carefully to find the listing of all internet-only services available in your area. We’re in the backwoods of St Paul, our faster sister city of Minneapolis pays about 20% less for faster services. Here we have two choices, and one of them is dying. Comcast ain’t exactly sweating.
• There’s no contract.
• I wanted good upload speeds, so I went for the St Paul 50/10 “boost" option. I was never able to find the upload speed on Comcast’s site, but that’s where it helps to have a geeky customer base. Google found the numbers for me. My speed test is indeed showing 50+ Mbps and 10+ Mbps. It’s listed as $45/m for 12 months plus $5 in taxes/fees, then jumps to $76/month + more tax/fees (unless competition shows up here, which is damned unlikely). Installation is $50 for the minimal install, $40 for a “wall drop”. We went for a very simple closet jack.
• Modem rental is $10/month. I needed the initial setup to work so I went with the rental for now. In 4-6 weeks I’ll order something like the ARRIS SURFboard and bring the rental unit to our local Xfinity store. Be interesting to see if/when the rental fee stops. My DSL modem was a router with NAT services, but the rental unit is a bridge. My AirPort Extreme now has a pingable net facing IP address. Feels a bit naked. 
• I have no access to the rental modem — it’s a black box. I assume Comcast can configure it.
• Don’t try to get any Comcast rep on the phone. It might not be as bad as calling CenturyLink, but it’s still very bad. Chat is likewise awful — they are forced to divert to a sales script and slow to answer real questions.
• The Comcast web site is an antique. It works better on Chrome than Safari, I suspect it’s made for IE 7. Contrary to a misdirecting prompt the 1990s email client does support forwarding. It also supports RSS feeds, which would be a great trivia question answer.
• The process of scheduling an installation is pretty good including multiple reminders. No problem there. The post-install phone satisfaction survey is too long — don’t even start it.
• There were several things that didn’t work on the Comcast registration site. SMS authentication didn’t get through to Google Voice (spam block?) and I couldn’t add a Yahoo address as secondary email. 
• The xfinity Connect app for iOS is probably worthwhile, I didn’t let it access contacts.
• There are WiFi hotspots for Comcast customers but they aren’t very interesting.
• Password (in)security involves 3 painful SecretToYouButNotToHackers questions that can’t be avoided.
• Comcast is supposed to be able to test a modem post install for signal strength. In Saint Paul this can take an hour to work, our installer called after he left to say the signal strength was too high (we have no splitters, new cable, etc) and the modem would disconnect. So he returned and added a filter. I tried Comcast’s SpeedExperience modem test tool but it couldn’t retrieve any modem data. 

That’s it. For today, I’m happy in Satan’s kingdom.

[1] We’d wanted to keep the wired landline because we’re on a cheap home security plan. I think that’s not an option any more...

Update 8/7/2015

• As of August 2015 this is the direct number to change service or close an CenturyLink account: 800-244-1111. My spouse, E, has magical powers honed through years of working with health insurers and schools. She called that number and had us on CenturyLink’s $20/month minimal landline service in under 20 minutes. Pure magic.
• CenturyLink has a customer relations page to use when "you are not satisfied with the resolution of your issue after contacting one of our Customer Service Centers or one of our Customer Experience Centers”.  That page has a link to an "email form”. The link no longer works, instead you go the page for revising feature sets. Shocking :-).

Update 4/12/2016

• Comcast has worked quite well for us. I’m watching for the expiration of our 1 year pricing and anticipating the negotiation to follow. Amazon is now reselling Comcast services — it provides clear price information for 1 year contracts vs. no contracts. We expect to switch between Comcast and CenturyLink every year or so — while I campaign for Google Fiber every chance I get.

Building and sharing Google bike (and other) route maps using waypoint defined computed routes

I used to do bicycle maps using Google’s Map Creator / “My Maps” tools, but for me it was a frustrating process. I never quite got the hang of the building, and sharing never seemed to work well.

Now I create bike route maps by entering sequential waypoints, and letting Google handle the routing between them. It takes only a few minutes and I can share the results as a short Google URL. I can send the maps to Google Maps.app on my iPhone, put them in a blog, create a document of my routes, save them as bookmarks, etc.

Here’s a sample of the process, with a map that starts at locally famous bike spot - Angry Catfish Bicycle and Coffee Bar. (You should figure out your general route before you do this process).

1. Search for your starting point, then use the “three line” Google menu to turn on Bicycling. (you may need to turn it on more than once)

 

2. Click Directions and put it into bicycle mode. Notice the choose destination field. Click in that field to be sure Google is in the right mode, now click on your next waypoint.

Notice you’ve go two map destinations and that Google has figured out a route using the bike trail.

3. Keep building your route by adding way points. You do have to click back into the ‘choose destination’ field so Google understands the context. Once you click a point then hold (don’t release) you can drag the waypoint and watch Google add your route. Release when you get to a key turning point or point of interest. For example:

4. Here’s the complete loop (1h, 6min). It has a wiggle in the top right I don’t like, I’d rather stay on the trail. I could have redone the route by adding a waypoint on the trail, that would prevent the diversion. Or I could just do a custom route by clicking on handles and moving them as below:

5. It really only takes a few minutes to get to this point. Now tap Google’s 3 bar (hamburger?) menu and choose share. The URL looks like this:

https://www.google.com/maps/dir/Angry+Catfish+Bicycle+and+Coffee+Bar,+4208+S+28th+Ave,+Minneapolis,+MN+55406/Minnehaha+Creek/44.9240882,-93.1976693/44.9417637,-93.198409/44.9504289,-93.2486649/44.9318804,-93.2501599/44.9271569,-93.2322561/@44.9285992,-93.2165955,14z/data=!4m24!4m23!1m5!1m1!1s0x87f62844b2ef9ac1:0x238cfef7316e9d8b!2m2!1d-93.2325294!2d44.92653!1m5!1m1!1s0x0:0x2d1439632b6ee239!2m2!1d-93.2247432!2d44.9175766!1m0!1m5!3m4!1m2!1d-93.1994777!2d44.9467264!3s0x87f629dd3802980d:0xad4046ce8178a45c!1m0!1m0!1m0!3e1

but it also offers a short form:

https://goo.gl/maps/9Kwhf

Sure beats using Map Creator.