Configuring Outlook 2003 to use Contacts for email in an Exchange Server environment

I recently had to migrate to a new machine using old Office software (don’t ask), so I had to rediscover how to fix a common problem with Outlook 2003.

When you first start Outlook 2003 in an Exchange server environment it’s not configured to look for email addresses in your Contacts folder.

If you right click on your Contacts icon you’ll see, somewhere in a mess of tabs, one that says “Outlook address book”. In it you’ll find a checkbox “Show this folder as an e-mail Address Book”, but it will be grayed (greyed) out and uncheckable.

Turns out, as described here, you need to …

1. Tools/E-mail accounts
2. Choose “View or change existing directories or address books”
3. Click Add …
4. Click Additional Address Books

You should then see an option to add your Outlook Contacts. I suspect, however, you can’t add any old Contacts folder from a PST file, it must probably be the Contacts folder you synchronize with Exchange server.

Once you do this if you return to Outlook the check box will no longer be gray and Contacts should be checked.