Uninstalling Synology Cloud Station Mac -- and why you would never have installed it in the first place.

Synology Cloud Station aka Cloud Station Drive stopped working reliably for me in El Capitan.

That’s when I discovered there’s no uninstaller.

Damn.

I have a rule of not installing Mac apps that can’t be easily uninstalled [1]. Clearly I screwed up. In my experience if a Mac apps doesn’t have a clean uninstall it’s not going to work out well.

Uninstall directions for Ubuntu mention a buried uninstall script in ./Cloudstation; I have Finder set to show invisible files (I like running this way) so I found the Mac version of this in /Users/jfaughnan/.CloudStation (you might be able to open this using Finder Go). I couldn’t find an uninstall script in the Mac package though. I didn’t find anything useful on Synology forums; a site that markets a (worthless) Mac uninstaller app gave generic directions.

This is what I did. I think EasyFind will do most of the work for you - just search on Synology.

1. Exited Synology Cloud Station from the blue cloud icon Finder bar thing.
2. Searched Activity Monitor for Synology and Cloud. Found two processes called “synology cloud station drive finder integration” and killed both.
3. Deleted /Applications/Synology Cloud Station.app
4. Deleted /Users/jfaughnan/.CloudStation
5. Used EasyFind.app (love it) to search for all files and folders containing “synology” including Invisible Files and Folders and Package Contents. It found a ton of crap. For example: /private/var/folders/5c/gx565vx110gcdhxn10mbddfh0000gp/T/com.synology.CloudStation.FinderSync [2][3]. I deleted that and several more. I’ve included below a set of partial screenshots form Easy Find (shame I don’t know enough unix to do this in shells and dump results). It’s a mess, but in practice I only had to delete 3-4 things to clear them all out. (If you have other Synology tools installed you’ll probably damage them too, but really you shouldn’t let Synology touch your Mac.)
6. Log out and then in again to confirm Finder iteration is gone.

Ugh. What a mistake that was.

 

Examples from EasyFind (many of these are package contents, so only need to find Package or Folder and delete the lots)

 

- fn -

[1] Lack of OS uninstall support is one of the historic defects of macOS / OS X.

[2] cmd-opt-c to copy file path is the best feature of El Capitan. Almost as good as old cmd-opt-shift-v for paste as plain text.

[3] There are lots of weird files in ‘5c’, looks like some kind of cache/dumping ground. I just deleted the Synology one. There’s also a com.microsoft.OneDrive-mac.FinderSync in there. Turns out Finder Sync is a newish OS X API that does a lot of interesting things (probably with bugs and Finder screw-ups, knowing Apple):

… The Finder Sync extension point lets you cleanly and safely modify the Finder’s user interface to express file synchronization status and control. Unlike most extension points, Finder Sync does not add features to a host app. Instead, it lets you modify the behavior of the Finder itself….

… With a Finder Sync extension you register one or more folders for the system to monitor. Your Finder Sync extension then sets badges, labels, and contextual menus for any items in the monitored folders. You can also use the extension point’s API to add a toolbar button to the Finder window or a sidebar icon for the monitored folder…

… Finder Sync supports apps that synchronize the contents of a local folder with a remote data source. It improves user experience by providing immediate visual feedback directly in the Finder. Badges display the sync state of each item, and contextual menus let users manage folder contents. Custom toolbar buttons can invoke global actions, such as opening a monitored folder or forcing a sync operation…

…  the user may have multiple copies of your extension running at once, and some may be very short lived…

Update 8/23/2016: I can’t kill the Finder integration on Emily’s Mac. Keeps returning. This thing must have malware in its code base.

Stop Strava.app bike tracking app from auto-sharing all rides to Facebook

I think this is new. It’s certainly causing lots of confusion.

All of my Strava rides were getting auto-posted to Facebook. This was unwanted.

The problem is Strava has a cryptic poorly implemented auto-share toggle setting that’s not part of Strava settings. A deluge of customer complaints forced Strava to break it’s no-documentation rule:

Directly after uploading an activity, you will see the activity edit page before clicking "Save & View." You can share activities to Facebook by flipping ON the Facebook toggle for any activities you wish to share (button turns blue). Keep in mind that this toggle will turn on automatic sharing. In other words, all future activities will be shared as long as this button is left on.  

Take a look at the screenshot on that web site. It took me a while to find the Facebook icon. If it’s blue then auto-share is on and will stay on. To turn it off create a fake ride (walk around the house) then click the “Flag” icon to save it then hunt for a blue Facebook icon at bottom right of the “save” screen. Toggle it off. It will keep that state.

When auto-share is off you can still post to Facebook, you have to open the saved activity then click on it again and then click share.

SMS messaging to small groups: Apple's App Store comes up empty. Again.

It may require federal legislation, but someday text messaging services will interoperate.

Today, however, we have cruddy old SMS, held in the fierce claws of Verizon and AT&T. SMS, which has a maximum of ten recipients. SMS, which carriers have kept alive by bundling unlimited SMS with data services. SMS, which is definitely not free (in the US) for sending services. SMS, which RCS  (aka “joyn”) has failed to replace for about five years — because there’s money on the table.

SMS, which has a decent notification framework even on Android phones [1]. SMS, which is the only thing that is guaranteed to work with every member of a sports team. SMS, which is a key feature of TeamSnap ($8/month — compare to $50/month for many commercial SMS services).

Bottom line - SMS is lousy, but we need to work with it. Our Minnesota NICA mountain biking team is probably going to sign up for TeamSnap for the SMS service alone. The only real alternatives I know of are free GroupMe and iOS or Android apps that turn a list of numbers into a series of sub-10 member SMS texts that are covered by the standard US Carrier SMS bundle and sent as my personal text. That seems easy to do, and unsurprisingly there are a zillion of these apps. How can one pick a decent one?

I started by thinking about what’s important:

• A clear business model. I avoid apps that hide how they make money. Ideally a simple cash payment.
• Easy entry of numbers - copy/paste into a text field would be fine.
• Error handling - notify which texts don’t make it.
• Last update within past 12 months.
• A web site with product documentation
• Decent App Store review numbers in past year (allowing for the usual fake reviews)
• Android version nice to have
• US centric - our mobile market is weird. An international solution is unlikely to meet our needs.

From the App Store I started with

• AtomPark SMS: no reviews
• Group SMS!: $1, 110 reviews
• Group Text!: $3, 2,139 reviews. Last updated 9/2014.
• EasyGroup: $5, 427 reviews, not clear what it does
• Text 2 Group: $3, 1,885 reviews. Last updated 5/2016

My initial screen left me with Group Text! and Text 2 Group. So I read some reviews. 

 

Text 2 Group requires iMessage be disabled prior to use and has no support or web site. Disabling and reenabling iMessage is a pain in the ass on iOS (turning off data/wifi is easy though and probably has same effect). It’s also rather hard to know what this app actually does.

 

Group Text! has not been updated for 2 years but it has a web site: www.redbits.com. Which says that the manual for version 3 “is coming soon”; version 3.4 was released 9/2014. I reviewed the site and support documents — it’s pretty much unreadable. This is a dead app.

 

At the end of the day Apple’s vast app store yielded … nothing. Even basic quality screens eliminated every product sold.

 

This is probably a good place to mention that Apple’s App Store business model has been broken for years — and that’s a sign of how poorly Tim Cook is doing.

See also 

• Group text on iOS: native functionality and the Contaqs.app alternative (and GroupMe) 10/2015. Still runs into the 10 message limit, GroupMe is weird and zombified.
• Gordon’s Notes: Text Spam: Phone company text messaging must die 4/2011

[1] I had to get an Android phone for my special needs smartphone book project. I was amazed what a mess the carriers have made of Android messaging. Google’s deal with the Verizon devil has a price.

Update 8/20/2016: On app.net @jws points out that SMS messaging to groups can be done by using carrier email to SMS gateways. The form varies by carrier, AT&T processes email of the form 5551234567@txt.att.net. This scales to a large number of users. 

I think some people block these email to SMS services; I think I do.

TeamSnap uses true SMS for the US and Canada.

Simplenote is not dead -- and the joy of nvAlt backup

Simplenote.app, an Automattic product I use a zillion times a day, is less dead than I thought. They just released a version for Android, I installed on my ultra-cheap Moto e and in the blink of an eye my notes are there.

Before I did that experiment though, I made a backup.

I launched nvAlt and my local Mac folder of Simplenote RTF files was instantly updated. I then zipped up that folder — maybe 2MB. Stuck the zip in a folder of things like that. A record of the state of my extended memory on this day.

Only a geek can understand the warm glow I get from that special level of backup. The age old problem of Cloud backup (how do you recover a single mis-edited note from a month ago?) solved. (But will nvAlt work on Sierra? Brett Terpstra’s long delayed nvAlt replacement drops Simplenote support.)

Now if only Automatic would fix the #$!%%! broken search on (only) the Mac version. I confirmed search works on the new Android version.

See also

• Beyond Simplenote: I still want a graph layer (concept map) overlay for my memory augmentation notes collection. 5/2016. Why don’t billionaires fund projects like this? More useful than most ego projects.
• Cloud data: Should I trust (Simplenote) Imperium? 8/2010. I don’t trust Automatic either, but with local file stores I don’t need to.

Comcast - after the promo rolloff

Our Comcast promo rolloff happened today. Our 1st year rate with taxes, modem rental and hidden fees was $56/month. The post-promo rate was $93. I called to see what they’d deal — not much as it turned out. I have a bit of a speed boost and a few dollars off (how much is hard to tell, because the phone quotes don’t include the hidden fees).

They reset my service after the call conclusion — too bad I had an online transaction pending :-(.

I few tips ….

• when get voice mail prompt requesting purpose of call say: “lower my bill”
• you want to speak to “customer retention". I think I only got as far as “customer solutions”
• You can hit 1 instead of saying ‘yes’. Works better.
• I think you want to have an alternative service quote in hand before calling.
• Be ready to call more than once. The first analyst I spoke with passed me on to customer solutions and then my line went dead. Well, this is Comcast we’re talking about.

See also

• New Services Renegotiate Your Connectivity Bills
• Amazon.com: Comcast XFINITY: get pricing info.
• Gordon’s Tech: Switching from CenturyLink to Comcast: last rats off the sinking ship 8/2016

Trello teams explained: it's worse than you can imagine (in free version)

I went through all of Trello’s (weak) online documentation trying to figure out how to manage my (free) Trello teams. Where in the UI is the a list of teams? I could see how to create a team. I could see how to add someone to a team. But where’s the team list?!?!

Turns out in free Trello “Teams” are not teams (of people). That’s why I couldn’t find them anywhere:

A “Team” is a collection of boards and people are part of boards and teams and people are related by … I think a Team is basically part of the natural key for a join table between boards and people and “teams”. (But a board can belong to only one Team (or NULL team) … so maybe Team is a foreign key in Board)

You see teams in the Boards screen; in this (hidden) UI they group boards. To add a board to a team you work from the board menu. But Trello has (inadvertently?) made it hard to find the full Boards screen. I don’t think there’s any link to it in the UI, you have to click on “Trello” or just go to URL trello.com.

So you’ve found the list of Boards. They are grouped by Starred Boards, My Boards and by “Team Names”. The Team Names have Boards, Members, Settings. All 3 of these buttons go to the same tabbed screen.

(Tip: The Team-Member collection shows in the URL. So if you know team name, just do http://trello.com/myteamname]

Click on any and you see the the UI equivalent of a join table made up of members, boards, and the “Grouping” (team). BoardGrouping:settings:settings lets you delete a team.

From this tabbed screen you edit the Members:Board relationships. You can delete a Team (remove all rows with same Team name). You can add Members (add rows to join table) by clicking on “Add by Email” which doesn’t actually add by Email, it just lets you search the global Trello user domain by email or Trello ID (should be called “Add Members”).  HOWEVER, to add a board to a team you go to the Board’s settings and use Change Team (this doesn’t remove members, just divides them into Team and Non-Team members). My head hurts. You figure out the rest.

Let me repeat that. In (free) Trello, the “Team” page is the SETTINGS for the grouped boards and it can only be found by going to the semi-hidden “trello.com” home page or the secret URL shortcut.

Teams may make more sense in the paid version but they’re a hot mess in the free version.

I think Trello is one of those great ideas that’s been broken. It’s rare for software to recover from a state like this.

The sensible way to subscribe to a calendar feed in Apple's screwed up calendar ecosystem.

I think I know how Apple screwed this up. It’s one of those evolutionary path-dependency things. Their iCloud calendar is the child of their old OS X Server calendar (via MobileMe). They bolted a web service atop a server side model. In the old model the client was where different calendar sources were assembled, not the server. iCloud/web is stuck with that model.

So when it comes to Calendar feed subscription assembly happens on the Mac, or it happens on the iPhone. It doesn’t happen in iCloud/web. There’s no UI for adding a feed to iCloud/web because there’s no application model for that.

Which explains Apple’s bizarre instructions for getting a feed to iCloud to iPhone via the Mac. Whoever wrote that up was probably sobbing with despair. I suspect the resulting iCloud/web calendar only gets updated when the Mac updates itself. Let me know if I’m wrong.

I think there are really only two ways to do calendar feeds in the Apple world. One is to add the feed to the iOS device(s) (calendar.app) and the Mac (calendar.app) separately. Forget about seeing it in iCloud/web - that really doesn’t work.

The other is to do the subscription in a Google Calendar and subscribe to that on Mac or iPhone (and give up on iCloud/web). But then you’re going to have to deal with iOS failure to support Google’s CalDAV sync select. So this is a geek-only solution (It’s what my family does).

Here’s how to do it the simple way (iPhone and Mac only, not iCloud/web):

• iPhone: Calendars:Add Account:Other:Add Subscribed.
• Mac: I think you should ignore the iCloud option, but let me know if it updates without the Mac driving the update.