Friday, March 13, 2009

When Google doesn't respond - Google Reader broke the blogroll feature

Google Reader's Blogroll feature broke on March 11th. Our family newspaper shows the characteristic empty box.

Well, those things happen. That's not the problem. The problem is that there are 23 posts so far in the Google Help group, but no response of any sort from Google.

I wonder how often the Help groups get read. Even a post saying "Yeah, we know, we're working on it" would go a long way.

I'm disappointed. I thought of the Google Reader group as among Google's best.

Update 3/18/09: Turns out that the people who are supposed to monitor the help group were away at a conference -- could have been everyone really. I'm not sure if they just got back or (hah, hah) if someone read this post. Anyway, help is on the way.

Update 3/19/09: The fix only took a few hours once Google's engineers returned.


shanna said...

I totally agree and am shocked by the lack of response.

JGF said...

Turns out that at least a part of the team was off at a conference.

Doubtless in Hawaii :-), though this time of year a lot of conference sites are very pleasant.

I expect it will get fixed soon.