Wednesday, November 10, 2004

Why one must take problem reports with a grain of NaCl

Mac OS X 10.3.6
David Biddix
I wrote yesterday about my Other World Computing Mercury 400 FireWire Drive ceasing to work after I installed the 10.3.6 patch. I talked with OWC Tech Support today (Tuesday) about the issue and he had me run through several diagnostics, including one where we unplugged the FireWire cable from the drive. It lost power.

Tech support had me then trace my power connection for the drive, and I discovered that my toddler son had turned off the power strip to which it was connected (the power strip has no on/off light to show if it is on). He had me go ahead and update my firmware drivers (downloaded from the OWC site) as a backup plan, but my drive mounts perfectly.

It took only 5 minutes to complete the call...OWC Tech Support is first rate, and I appreciated the tech not laughing while I cleaned egg off of my face.
Kudos to David for fessing up. I've done something similar myself.

So the OS X firewire problem may only be with the Inito chipset.

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