Wednesday, March 16, 2005

Dark side of Apple: why you shouldn't bother with AppleCare

MacInTouch Home Page

More on Apple's increasingly dismal customer service -- this time it's their 'bad RAM' policy. At this rate they'll rival SONY.

The bottom line is that it may be preferabel to work with a non-Apple Apple authorized service center. Instead of paying for AppleCare, look for a credit card insurance program and look for a private service center to work with.
I run an Apple Authorized service center, and on occasion, we need to send laptops into Apple for various reasons where they will not allow us to do the repair, or it is not cost effective for us to do the repair on our own.

I can verify the fact that if non-Apple RAM is installed in a machine, it is Apple policy to pull the RAM and send it back with a nasty note. This happens 100% of the time.

In many cases, they pull the memory, send the unit back to us, and the problem has not even been addressed. The most insane case was a PowerBook G4 that had a broken hinge. You guessed it, bad RAM caused the problem. It is now policy to remove non Apple RAM before sending any unit to Apple for service.

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