Friday, February 02, 2007

Bose QuietComfort 2 Noise Cancelling Headphones - product defect is causing sidearms to crack

I was a wee bit surprised tonight to see that a chunk of plastic had fallen off one arm of my Bose QuietComfort 2 Noise Cancelling Headphones - Headphones and Headsets. On closer inspection there are cracks along both sides of the headphone arms.

Turns out this is a manufacturing defect. Bose will send me a new set (though I’ll be paying shipping one way). Annoying, since I’ll miss ‘em.

If you know someone with a pair, suggest they look for significant cracks.

Update 2/22/07: Bose sent me a new kit, it took about 2-3 weeks for the exchange. I'm glad to have them back, and pleased with Bose service. I wonder if Minnesota weather might have played a role in their demise; I'll avoid freeze-thaw cycles in the future. Since Bose did well with this one, I'm going to look at buying their new earbud headset ...


Anonymous said...

Same thing happened to me a few days ago. Are your headphones still covered by the warranty?

JGF said...

They didn't ask about the warranty. I got the impression this was an out-of-warranty repair program.

I live in MN btw. I wonder if thermal stress (heat/cold transitions) caused the damage.